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Sainsburys Bank: Home Insurance reviews

Name: Home Insurance
Rating: 1.96 (93 reviews)

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1.72

Based on 93 reviews, last reviewed 30th Jan 2025

No new 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

16%

70%

Latest highest rating:

4

Competitive prices, but.... Competitive prices, some things you can do online but otherwise any queries or complications you need to call up their call centre. That's not always ... Read more Reviewed on: 27th August 2024

Latest lowest rating:

1

New policy £300 - 12 months later renewal £2650 -... New policy £300 - 12 months later renewal £2650 - no claims no changes took 3 attempts to stop auto renewal - even after that got letters saying I... Read more Reviewed on: 30th January 2025

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About this product

As a homeowner, your house is likely your most valuable asset, so adequate protection is vital. Whether you require buildings insurance, contents insurance, or a combination of the two, finding the right insurer is important. Check out our Sainsbury’s Bank home insurance reviews to learn more about the provider and its policies.

Sainsbury’s Bank has two levels of home insurance cover: Standard and Home Plus. Both policies can be strengthened with optional extras, including enhanced cover for both buildings and contents. Sainsbury’s Bank also has a smartphone app to manage your policy at any time. The app allows you to make changes to your policy without any admin fees.

The right home insurance policy for you will depend on your requirements. You may be looking for the provider that can offer the most additional extras for the strongest level of protection. Comparably, you may be looking for a basic level of cover for the lowest cost. Whatever your needs, find out if Sainsbury’s Bank is right for you by reading our Sainsbury’s Bank home insurance reviews.

Have you had a home insurance policy with Sainsbury’s Bank? Tell us which level of cover you chose and whether you opted for any additional extras. Did you need to make a claim, and if so, how well was it dealt with? Did you use the smartphone app? Would you recommend your policy to family members or friends?

Whether good or bad, leave a Sainsbury’s Bank home insurance review today. Together, we can help people like you make better decisions.

Sainsburys Bank Home Insurance reviews (93)

Review of the Sainsburys Bank, Home Insurance:

9 Months and waiting for claim to be settled

My husband and I had our house broken into overnight whilst we slept - back in March. 2 Cars stolen (covered by separate insurance companies) - we also had a small number of items taken from the kitchen - handbag, purse, iPad and iPhone that were charging in the kitchen - 9 months on we are still waiting, we have provided all of the information we needed, photographic evidence, receipts etc.. at first the claim was denied, they said that there was a clause that there was no forced or violent entry - locksmith and police stated that they had entered by putting their hand into the cat flap and un-locking the door. The non-forced/violent entry clause was only applicable if the house had been empty for 60+ days. WE WERE ASLEEP IN BED!!!! They have passed us on to a claims handling company Davis Group - an absolute disgrace. 9 months later they are still giving us the run around, saying they are waiting on a copy of the policy report - we provided case number and Police Officer details who attended - why did they not do this 9 months ago. THEY ARE A DISGRACE - DO NOT BUY INSURANCE FROM THEM Reviewed on: 30th December 2024

worst home ins everrrr

Beenb15 years a banker globally andman stay away frombsainsbury axa home ins...real,scoundrels, carpetbaggers...scalawags you. Will get nothing but pain!!!!they say yiur devices lrotected worldwide...but,mannnn youll have to go hell and back to get anyting Reviewed on: 16th December 2019

Totally incompetent

I've had Home contents insurance with Sainsbury's for over 12 months. I called them on 18th July 2019 to update a high value item - Id sold my Canon camera and bought a new Sony one. Its now been over 3 weeks and they have advised the change is 'still with their underwriters' - Legal & General. This is despite my calling them every couple of days to chase and opening an official complaint with them last week. They cannot even provide any reason for the delay - Sainsbury's just pass the blame to underwriters but refuse to give me a contact or reference for L&G. Meanwhile my camera remains locked up at home as uninsured! Reviewed on: 12th August 2019

Super cheap

Fantastically cheap service, great customer service and an effortless switch. Often offer £100 vouchers when changing tarrifs with them too. Reviewed on: 21st July 2019

Quick and easy service

We recently took out home insurance with Sainsbury’s bank. The process was very quick and easy. They laid out all of the terms and conditions clearly and were able to compare different options very easily. All done on my phone and contract sent via email. I love that you can make changes through an online account and don’t have to wait ages on the phone to speak to someone Reviewed on: 4th July 2019

Catch-22 on Home Insurance renewal

Took out a Home Insurance Policy with Sainsbury's Bank a couple of years ago, in loyalty to the well run local supermarket , and the premium for the cover was reasonable. I renewed automatically last year, but this year the premium had gone up quite a bit. I tried to log on to review the policy, but system said my details were invalid. Tried password reminder, but it claimed log in name was wrong. Tried re-registering, but system said to log on with existing details. Tried phoning help but got transferred from button push to button push and no human being answering after 11 minutes. Asked myself do I want this kind of home insurance? - then changed to Direct Line for same cover at about 60% of the premium, and 95% less hassle. Reviewed on: 5th February 2019

Premium Increase

Bought the policy a year ago and did not claim at all (or change policy or address or anything), HOWEVER the price of the policy increased by >20%!!! Reviewed on: 29th January 2019

Cancelled policy without notice when notified of building work

I notified Sainsbury's home insurers that I was about to start building work which I had done previously with no problem. They took details and said I would be contacted in 48 hours if any problem. Work commenced 15 days later I had a call to say they were cancelling the policy due to the building work. There was no discussion about extra premiums or any offer at all. I wasn't even offered to let me cancel which would have been fairer, because now I have to inform insurers I have had a policy cancelled even though I have done nothing wrong. They even had the nerve to infer they were doing me a favour as they would waive the cancellation fee, I am not cancelling they Are! I was left having to find a new insurer mid building work and having had a policy cancelled by Sainsbury's which had led to a very hefty premium. I guess that because they cancelled my policy future premiums will also be higher and all because I was honest and said I was having work done. I find the way this has been handled is appalling and will be advising anyone who will listen not to purchase home insurance from Sainsbury's Reviewed on: 16th October 2018

Excellent and reliable

Competitive quote, easy to apply for Reviewed on: 19th August 2018

This company is good good money offers

I rang them and got a quote they were cheaper than my bank Reviewed on: 12th January 2018

House insurance

Good coverand good value. Can reccommend this company. Reviewed on: 29th September 2017

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