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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.91 (298 reviews)

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3.88

Based on 298 reviews, last reviewed 7th Mar 2025

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

4

Excellent Banking with Santander I have been with Santander from when they started here. They have always been helpful. They email if they think that something is suspicious on my acc... Read more Reviewed on: 7th March 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

Santander Basic Current Account reviews (298)

Review of the Santander, Basic Current Account:

Suits my needs

Suits my needs, no fees at all... Had for a few years and they throw lots of great deals at me i.e. low interest loans, credit cards etc so cannot fault! Reviewed on: 22nd November 2019

Fantastic.

Fantastic service, great staff. Very friendly and helpful. Reviewed on: 6th November 2018

Good service

Good service, always had any problems sorted quickly. The online banking app is also very easy to use. Reviewed on: 5th November 2018

Extortionists

I opened a student account due to starting university and Santander offered a 1/3rd off rail card. That was actually useless as it was only accepted a couple of hours during the afternoon. Once I completed my degree they immediately removed my overdraft regardless of the fact that I had made their requested payments in their requested time, and insisted I pay it all off though I am currently looking for work. So now I am going to have a Default on my record because of these incompetent extortionists. As soon as I start working I will close my account, my partner will be shutting hers and moving her savings too. worse customer service than EA, avoid like the plague, go anywhere else Reviewed on: 4th October 2018

Easy to use

Love this bank find everything about them so easy and helpful Reviewed on: 22nd June 2018

charging people money for running outta money!

I usually try to avoid unplanned overdraft but got into it during the last 12 months due to a few emergencies & cash flow problems. The transaction fees on unarranged overdrafts are extortionate plus I phoned up for hard copy of my statement to try and wrestle this mess into order and they kept me on hold listening to ghastly music for nearly half an hour! They promised a call-back today between 12 and 4, which they didn't. When you phone them on your mobile they can charge £15 for the call on top of your normal billing so I have been reluctant to chase them given the mess I have already gotten in. They broke a promise to this loyal customer of 12 years and not happy. thinking of taking up on that current account switch service as I have gone without the promised one to one support from Santander. Red. Devils. Avoid them at all costs! Reviewed on: 14th May 2018

Reputable Company but Bad Rates

I find the company easy enough to deal with. Never had any problems, and find their app and website very easy to use. Their interest rates, however, are very appalling and I am looking to switch very soon to a company with competitive rates. Reviewed on: 4th April 2018

Good Good

Good basic account =] with simple to use app and features. Esay to set up and staff very very helpful. Reviewed on: 11th February 2018

Basic Current Account Trustworthy Reliable and Friendly

I have been with Santander for a number of years, and each year I do my financial review and see what's on offer elsewhere. And so far I have found that this basic current account meets my needs and the service is excellent in branch Reviewed on: 10th February 2018

Easy and straightforward

I've had this for years and it's really simple and easy to maintain and the app makes it easier for money going in and out for it to be monitored. Reviewed on: 7th February 2018

Charges on top of charges

I do not recommend Santander at all. They're slow and old fashioned with processing Reviewed on: 5th February 2018

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