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Santander: 123 Current Account (discontinued) reviews

Name: 123 Current Account (discontinued)
Rating: 4.19 (1240 reviews)

View other Santander products

4.16

Based on 1,240 reviews, last reviewed 4th Mar 2025

600% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

Very reliable and banking system Very reliable and banking system Reviewed on: 3rd March 2025

Latest lowest rating:

2

No longer worth it since benefits slashed No longer worth it since benefits slashed Reviewed on: 4th March 2025

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Santander 123 Current Account (discontinued) reviews (1240)

Review of the Santander, 123 Current Account (discontinued):

Great current account

This account has so much going for it. Rewards, interest and offers to name a few. Thumbs up from me Reviewed on: 2nd June 2023

Easy to use and interest free

123 current account provides an interest free overdraft which is very useful for when bills or payments come out that may otherwise be difficult to afford. The fact the overdraft is interest free makes it easier to pay off than other options and I have had no issues related to the operation/maintenance of this account nor any interactions with customer service. Reviewed on: 19th May 2024

Beware of Fees & Hard Credit Checks

1. After opening the account and receiving initial emails, I discovered a surprise £3 monthly fee for the Santander Edge current account. While the information might exist somewhere, it wasn't clear during the application process. 2. Santander performed a hard credit check on my credit history when opening the account, negatively impacting my score. I wasn't informed about this check beforehand. 3. When I visited a branch to close the account, I was directed to call customer service, despite not being registered for telephone banking. While the representative assured me they could close the account without registration, this wasn't the case. I had to wait another week for a letter with a password to finally register for phone banking and complete the closure. Reviewed on: 20th April 2024

Definitely not recommended

Internal communications are virtually non existent. Staff are, in the main, very poorly trained in their field of 'expertise' and incompetent. Automated systems are not updated to reflect the customer's current situation. Account closure without providing a reason. High foreign exchange fees. Long wait times to speak to customer service. That said, the Facebook department are very helpful. Reviewed on: 14th April 2024

I use more than 7 years I am happy with...

I use more than 7 years I am happy with them service Reviewed on: 13th April 2024

The bank is the best in the world.

The bank is the best in the world. Reviewed on: 12th April 2024

Excellent service and products

I have been with Santander through default when they took over my previous bank. However I have stayed as very happy with their systems and also their changing products like savings accounts that are very competitive. Reviewed on: 12th April 2024

Quality service Customer friendly & excellent

Quality service Customer friendly & excellent Reviewed on: 12th April 2024

The cashback on bills is a benefit

The cashback on bills is a benefit Reviewed on: 12th April 2024

Banked here since I was 10 and never had a...

Banked here since I was 10 and never had a problem Reviewed on: 12th April 2024

Great app and enjoy getting my cashback

Great app and enjoy getting my cashback Reviewed on: 6th April 2024

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