Write a review

Santander: Business Current Account reviews

Name: Business Current Account
Rating: 2.29 (89 reviews)

View other Santander products

1.98

Based on 89 reviews, last reviewed 5th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

21%

10%

61%

Latest highest rating:

4

Free business banking! Free business banking! Enough said! Reviewed on: 5th February 2025

Latest lowest rating:

1

Steer Clear This bank has froze my account several times, most recently on payday for the staff. It then takes hours to get this unlocked. I sent details required... Read more Reviewed on: 31st October 2024

Read all reviews See your review

About this product

The Santander Business Current Account is designed for both start-ups and established businesses. Ideal for everyday business banking needs, the account charges a low monthly fee and has arranged overdraft options.

Finding the right bank account to manage your business's finances can be difficult with so many on the market. We collect Santander Business Current Account reviews to help you make an informed decision. Read about genuine experiences from other business owners to learn more about the account.

Find out why customers chose the Santander Business Current Account and learn more about the sign-up process. Find out what features the mobile banking app has. Read about genuine experiences with the customer service team to learn how swiftly Santander solves its customers’ concerns. All of this and more can be found in our Santander Business Current Account reviews.

If you do your business banking with Santander, share your experience with others on Smart Money People. How long have you had your Business Current Account and have you been satisfied so far? What is your favourite feature of the account and is there anything you feel could be improved? Have you encountered any issues with the account, and if so, how well did Santander resolve them? Would you recommend the account to other business owners? Whether good or bad, write an honest Santander Business Current Account review today. Together, we can help people like you make better financial decisions.

Santander Business Current Account reviews (89)

Review of the Santander, Business Current Account:

Santander employee acting like a fraudster

A person recently phoned me, who claimed to be Santander employee and asked me to state my Date of Birth "to pass security". At that point I had no way of knowing, whether this really was a Santander employee calling me, or a fraudster fishing for my personal information. Guess my surprise, when a few weeks later, I learned that this really was a genuine Santander employee !? I complained to Santander about this practice, but they have the audacity to defend their practice, and do not want to change their security policy. This sets a dangerous precedent. If Santander acts in a way, that customers can not distinguish a genuine Santander employee from a fraudster, this is exactly what the fraudsters want, because it helps them to clear out people's bank accounts. Reviewed on: 17th June 2023

Steer Clear

I have been with Santander Business for over 10 years and run a Limited Company. Santander Business have got steadily worse, generally unhelpful and seem to have poorly trained staff . I am at a point where I am moving my banking elsewhere. They have let their business customers down badly over the government funded and backed scheme to help businesses through the Coronavirus lockdown. They are a disgrace to the world of business banking and should be fined by the Government. Reviewed on: 7th April 2020

Pathetic

Bank charges too high, and when challenged they said it was impossible to change. The service for business was appalling, and there was no congruent access to a person to discuss when I went into the local branch. I have changed the bank now, and I have complained to the banking ombudsman, results are yet to be revealed. I was forced to close the account when I said I was complaining, Good riddance to a bad bank. Reviewed on: 5th January 2020

Painful app

Outdated bank that needs to update with the times Reviewed on: 3rd January 2020

A truly listening Bank

Cash flow issue. Contact Santander. No problem. Very up to date with client needs. Reviewed on: 6th July 2019

Dont waste your time even with the free 12months banking

Santander business banking has to be the worst bank to deal. I have a business in colwyn bay. I use the Santander bank in colwyn bay. The reason I signed up to be truely honest is the free banking period, it sounded get and easy but....... please don't waste your time, you cant use the counter service if your a business account yes that's right you have to pay a set monthly fee and 50p of every £100 after a certain amount. So after you pay the fees you dont get the privilege of using the in store desk, instead they tell you to use the cash machine if you need anything and to top in off the cash machines in Santander banks are awful, if you try put money into the machine please give yourself 20minutes of messing around feeding your notes into the machine that it keeps spitting out, oh and dont expect the staff to help you if these more than 2 people in the bank as theres only 2 counters 1 of which is usually busy with a member of staff doing something more important so naturally a queue starts forming. I usually time myself when I go in just to try make myself laugh instead of getting pis*** off at how much of a joke it is in there. The greatest thing is that even if nobody is in the bank they still wont help you as your a paying business account holder... sorry I keep saying that but it just amazes me that you can pay for an account and not get the customer service as you would if you just had a regular best account. If the cash machines was a little better the bank may just get a 2 star from me but its shocking. Most businesses have to out large amounts of cash in but when it only accepts 50 notes at a time so 500 quid your there for some time if your putting £3000 in and that's if you catch the machine on a good day. Oh but having said that most the staff there are quick to tell you that instead of putting a large amount in at once why not put 500 in every couple of days.... I also have another business which I run through natwest which are amazing. The machines are great and if your putting large money in then you simply put your money in a bag post it through a hole and boom just like magic it's in, but the best bit is that you can simply go to the desk and speak to a friendly staff member to deal with any problems. Moral of the story is I HATE Santander do not use it unless you want to pull all your hair out and die of old age waiting. Reviewed on: 28th March 2019

Beyond ridiculous

So I wanted to open a business bank account at Santander and they asked me to provide my personal account bank statement as a confirmation of my address. And business department of Santander didn't accept a personal bank account statement from Santander, because 'it is not a legitimate proof of address'! Is this a f***ing joke!!?? Next day I went to Lloyds and opened a business bank account with no issues there. Customer service is just beyond terrible at Santander, I'm switching to Lloyds as soon as I can. Reviewed on: 21st February 2019

Absolute joke

3 months still no credit cards told by the snotty little cow in the Kidderminster branch with too much make up to go to the post office to pay my cheques in because there machine is broke useless banking app shocking service spend all there efforts referring you to out sourced company’s to try and build your buisness when they are failing on every single part of what you need from a high street bank to build for the future I’m absolutely fuming these lot are a joke you have been warned ade west mids Reviewed on: 13th February 2019

Switch went wrong and nobody can help

wont allow me to access it and are returning all my direct debits and standing orders. I have made a complaint via the complaints department as nobody in customer services was able to help, but they can't either, my caseworker tells me the person he needs to speak to isnt replying to his emails or calls. What sort of organisation is this? Reviewed on: 14th January 2019

Basic but does the job

A simple no frills account. There is very little support and the extent of the account is quite basic but for me it does the job with no problems. I have used other online business banking accounts and this one is much easier to use. Reviewed on: 13th January 2019

Just use another bank.

This is honestly the worst bank I've ever dealt with, I wouldn't usually leave a review but if I can stop someone from signing up I've a least saved the the hassle for someone else. Online banking for bussiness accounts is awful, in 6 months I've been locked out for the 4th time due 2 factor authorisation, why can't you have finger print access like every other bank? It's not 2004. Now I have wait for the password in the post again. Secondly customer services just takes ages. 20minutes on the phone before you can talk to anyone. I look forward to leaving I won't be paying for the services of you bussiness account. You should be paying me to use this rubbish. Reviewed on: 30th November 2018

Do you have a different Santander product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Business Banking
from TSB 1.57 from 56 reviews
Commercial Banking
from Conister Bank 1.00 from 1 reviews
Social Venture Current Account
from Triodos Bank 4.85 from 23 reviews

There's still more to see!

Santander has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub