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Santander: Cash ISA reviews

Name: Cash ISA
Rating: 3.27 (67 reviews)

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2.95

Based on 67 reviews, last reviewed 3rd Apr 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

24%

12%

27%

Latest highest rating:

5

They made a mistake on moving my isa and offered... They made a mistake on moving my isa and offered me £50 Reviewed on: 3rd April 2025

Latest lowest rating:

1

Absolutely terrible return. Absolutely terrible return. Lost £400 over 4 year period despite other competitors making a good return. Could have made £5,200 on a cash ISA. Obvio... Read more Reviewed on: 16th March 2025

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About this product

Santander have a range of ISAs with a choice of fixed rates and variable rates.

The Santander Easy Access ISA needs a minimum deposit of £500 to open the account. Santander offer a one year or two year fixed rate ISA. You can manage your account via telephone banking, branch or by online and mobile banking.

Santander cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Cash ISA reviews (67)

Review of the Santander, Cash ISA:

Mismanaging your money

I opened my second Santander ISA, having been a regular saver into my home savers issue 1 account. I opened the product over the phone after enquiring in my local branch. After discussing all products open to me with an advisor, I my decision at home. However, i now wish to close the account and put the funds into my current account as part of a house deposit I am due to pay on a recent purchase. Despite my loyalty to Santander I am encountering problems in doing so. I am being pushed into a mortgage interview I do not want to have. I already have a mortgage in place and are near exchange, but this is falling on deaf ears. I have also only now discovered it is a postal isa and thus am apparently required to apply in writing to get the money. It is a relatively small amount I wish to have access to and I am becoming exasperated by the whole process. I am also being sent endless volumes of account summaries and current balances on all of my accounts. There are Santander letters everywhere in my house! Reviewed on: 29th April 2015

Decent rates and easy to renew

The market rates for ISAs are not great at the moment, but I found that the rates offered by Santander were competitive, and allowed the inclusion of past ISAs. With online banking, it is easy to see the ISA options and rates available to you, and it is quick to select and finalise your choice without having to go to the branch. Reviewed on: 4th July 2017

good experiences at Santander

I had a problem with my mortgage during my divorce. i was on the point of having to sell my home to satisfy my ex wife. Santander helped me to remortgage and pay my ex wife a divorce settlement Reviewed on: 8th June 2017

Safe, but inaccessible

The security login process of both the app and online banking is so convoluted and difficult to remember the login details for, it totally puts you off login in. Which is not great of you want to keep on top of your money like me. Reviewed on: 7th May 2017

Disappointing

Longer to mature than other ISAs from other financial companies. Reviewed on: 17th April 2017

Santander is so helpful

Santander has been so helpful I've taken up a lot of their time asking questions and they are fabulous. Reviewed on: 12th February 2017

Better interest rate on savings

So far the best bank for savers in my opinion and they also offer a friendly and excellent service. Reviewed on: 14th October 2016

123 account

Excellent customer service and very helpful call centre Reviewed on: 22nd September 2016

Santander esaver account, ideal for online banking

I already had a joint account with Santander and wanted to set up a savings account with them also for ease of transferring money online. I was saving for a house deposit so wanted to transfer a range of small and large amounts at a convenient time for myself. I was advised in branch by a helpful member of staff who recommended the esaver account, and they showed me which option to select online so I was able to go away and set this up online myself fairly quickly. There was no hurdles to jump through, no fiddly forms to sign. The whole process was straightforward and clear. Exactly what I wanted. There's also an option to turn off paper statements so everything is organised online via the account. I'd definitely recommend the esaver! Reviewed on: 12th September 2016

I had a mediocre experience with Santander, I found the branch Customer experience much better than over the phone. I always had to wait so long in getting through. When I went into branch they were quick efficient and polite. Great!

Had a mediocre experience, nothing outstanding but nothing went wrong. I much preferred going into branch, I felt the custome service was of a better standard and they got things done much quicker Reviewed on: 11th September 2016

Rewarding and Hassle Free

Although Santander is reducing the interest rate on its 123 current account it still allows customers to benefit from a generous cashback allowance on bills such as broadband, mortgage, and utilities and in addition has always had a helpful, responsive customer service centre. Considering how many similar organisations have foreign based call centres or take forever to respond to a query this makes them comparatively competitive, which is why I would still recommend Santander when all things are considered. Reviewed on: 9th September 2016

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