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Santander: Mortgage reviews

Name: Mortgage
Rating: 2.87 (171 reviews)

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2.68

Based on 171 reviews, last reviewed 25th Feb 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

13%

47%

Latest highest rating:

5

Easy to apply for mortgage and to renew (have 25 yea... Easy to apply for mortgage and to renew (have 25 years term) good rates and help customer services assistants. Can also change deal set up once in pla... Read more Reviewed on: 14th January 2025

Latest lowest rating:

1

The worst bank ever The worst bank ever with no and the most incompetent staff in existence. Reviewed on: 25th February 2025

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About this product

Santander is a bank that offers a range of financial services, including savings, credit cards, insurance and mortgages. Santander has a variety of mortgage products to suit your needs and preferences. Make sure you’re confident with the terms, conditions and interest rate of a mortgage deal before applying. If you’re unsure, consult the lender or an independent advisor.

Your home is likely the largest purchase you’ll ever make, so finding the right lender and mortgage is important. At Smart Money People, we collect Santander mortgage reviews from genuine customers.

Find out which mortgage product customers have taken out and how satisfied they’ve been so far. Learn more about the application process and how supportive Santander was throughout. Find out whether existing customers would recommend Santander and its mortgage products to family and friends. All of this and more can be found in our Santander mortgage reviews.

Perhaps you’re already a Santander mortgage customer? Share your honest experience with others on Smart Money People. Tell us why you chose Santander as your lender and which mortgage deal you chose. Don’t forget to include some details about the application process: did Santander help you clearly understand everything? Has the lender kept you up to date with any key mortgage news or changes? What has your experience with the customer service team been like? Whether good or bad, write a Santander mortgage review today. Together, we can help people like you make better decisions.

Santander Mortgage reviews (171)

Review of the Santander, Mortgage:

Understanding

The Santander Mortgage customer service team are very well trained, polite and understanding of your circumstances. I would recommend getting a mortgage with them to anybody! Reviewed on: 26th April 2017

Great Rates

Always has had the best rates when we've renewed our Product deal Reviewed on: 7th April 2017

Mortgage

Never had any problem with them and staff are always very helpful. Received a lovely welcome package when we moved in. Reviewed on: 10th February 2017

morgage

great mortgage advice, great customer service, friendly, act quickly to queries, no problems, would reccomend Reviewed on: 8th February 2017

Good customer service.

Very positive experience of customer service with our mortgage. Reviewed on: 2nd February 2017

Affordable fixed rate mortgages

Santander were fantastic in helping me and my partner start our process into first time buyers mortgage. I also have other products with santander and wouldn't go anywhere else. Reviewed on: 27th January 2017

good rates and the only mortgage company I've used that rewards loyalty

Good deals and advice from mortgage adviser Reviewed on: 21st December 2016

A really simple process with a personal touch

It was so easy to apply for a competitive rate from Santander - their communications was top notch and the cherry-on-the-top was a lovely gift sent to welcome me to my new home! Reviewed on: 19th December 2016

Helpful mortgage company

Their customer service is first class. They helped us in a very difficult life situation so that we could keep our home. I wouldn't ever change provider. Reviewed on: 14th November 2016

low income earners

If you become a low income earner and you Mortgage tied up with "Santander Mafia" the only way they offer to help you is by HIKING your mortgage rate three times "the highest in the land", despite honouring all your payments and commitments to them and having less than 15% the value of my property borrowed from them. they using AFFORDABILITY clause to crucify the venerable knowing he have no options. " they would not dare do this to higher income earner" TO FUTURE "O.A.P": BEWARE OF SANTANDER AND SWITCH,they have no mercy or loyalty if you have small pension. Reviewed on: 30th October 2016

Carpetbaggers 0/10

If you are thinking of taking a mortgage with this bank, seriously reconsider. Don't just assess the rates and application process. Check out the long term reviews. I was one of the unfortunate customer's whose Abbey National account was taken over by this bank. I'm sorry I didn't switch provider at the time. Due to a change in financial circumstances I struggled at times to keep up to date with my mortgage, but always kept them informed - Well all I can say is they are the most callous, uncaring company I have ever had to deal with. Despite notifying them once again of my circumstances (a bereavement) and via regular I & E forms, they still chose to harrass me at a funeral , during medical treatment and charged me for 2 failed field visits and used my mobile number without permission. In addition. rather than award over payments to an outstanding debt, they just reduced the term of my loan thus keeping me in arrears so 'technically' I wasn't in arrears. I eventually secured long term , FT employment but unfortunately following a mistake by HMRC I was late again (by a few days) with an arranged payment, but paid in excess of the requested amount....but they still opted to pass my account over to their litigation team. To get away from this nasty, appalling company, I've decided to sell my house. However, despite my informing them of my sale, they have suggested court proceedings if I fail to make my monthly payment 8 days before my completion date! I've now had to bring my sale forward as their action would put the sale in jeopardy. I don't actually owe much on the mortgage, but clearly they are keen to get their hands on the property, which has substantial equity in it. Yes, Carpetbaggers would make a suitable strapline for this bank and their partners. You couldn't make it up...all I can say is AVOID...AVOID..AVOID. Reviewed on: 15th October 2016

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