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Santander: Mortgages reviews

Name: Mortgages
Rating: 3.41 (194 reviews)

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3.41

Based on 194 reviews, last reviewed 20th Aug 2026

25% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

37%

11%

46%

Latest highest rating:

5

The mortgage process was simple enough to sort, howe... The mortgage process was simple enough to sort, however the part I like most is the app that comes with it. I can immediately see the monthly cost, ho... Read more Reviewed on: 20th August 2026

Latest lowest rating:

1

Got a remortgage agreed on april 26, house valuation... Got a remortgage agreed on april 26, house valuation also done april 26 , completion for 1st august 26; they send the mortgage paperwork to my address... Read more Reviewed on: 18th August 2026

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About this product

Santander is an award-winning mortgage lender.

Santander offer a range of mortgages for different situations including moving home and remortgages. There’s also a low deposit mortgage where you could get on the property ladder with a £10,000 deposit.

Santander mortgage reviews help you find out what it’s like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Mortgages reviews (194)

Very professional and efficient

I have been a mortgage customer with Santander for many years, and will stay with them due to their excellent service Reviewed on: 4th January 2019

Better than other mortgage offers

Better mortgage and service than I have known friends to receive from other banks. Reviewed on: 14th December 2018

No customer service

I ended up with Santander because I had the mortgage when I was married. Trying to extend my leasehold, they demanded I use their lawyer and pay for theirs and mine as well. Customer service sucks. I would really spend more to get more elsewhere. BEWARE. Reviewed on: 12th December 2018

Straightforward

Kept well informed throughout the process. Good customer service when I needed to speak to a person. Reviewed on: 9th December 2018

Brilliant mortgage rate and rewarded on 123 account

Fabulous efficient easy to use mortgage application service included in a bank account reward. Reviewed on: 7th December 2018

Cheap

Great value and easy to organise mortgage. Reviewed on: 8th November 2018

Remortgage Application

My husband and I applied for a remortgage with Santander in June 18. We were apparently accepted in principle and have since been messed around with/by them. Initially it was the low valuation on our current property now it’s the actual offer, which we’ve been waiting for, for weeks. We went through a broker who say he’s equally as frustrated with them as us. He has other customers that are in similar situation to ourselves. What is going on with this bank? Why such poor customer service? Why such terrible reviews? We’re considering not bothering with this bank and taking my custom elsewhere! Reviewed on: 25th September 2018

The worst Bank in the world

I have been a customer of Santander for over 20 years. They treat you like shit and couldn't care less if you were an old and loyal customer. Their customer service is woeful and appaling Reviewed on: 17th September 2018

Worse decision

Total rip off bank No one should go with Santandrd mortgage Reviewed on: 15th September 2018

Able to get a mortgage, seems good

Swift response to quote/ support/ completion requests. online portal for information. good rates Reviewed on: 6th June 2018

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