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Santander: Mortgages reviews

View other Santander products
3.39
Based on 191 reviews, last reviewed 5th Aug 2026
20% decrease in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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47%

Latest highest rating:

5

Had a very good experience renewing my mortgage deal... Had a very good experience renewing my mortgage deal today. Very helpful staff member Sarah, Leslie and especially Stuart from the sales team. Top not... Read more Reviewed on: 5th August 2026
J W's avatar
J W

Latest lowest rating:

1

We were discriminated against by Santander We came to the end of a 5 year fixed term mortgage with Barclays. We have a LTV ratio of over 60% and perfect credit scores having never missed a paym... Read more Reviewed on: 26th June 2026
Helena's avatar
Helena
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About this product

Santander is an award-winning mortgage lender.

Santander offer a range of mortgages for different situations including moving home and remortgages. There’s also a low deposit mortgage where you could get on the property ladder with a £10,000 deposit.

Santander mortgage reviews help you find out what it’s like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Mortgages reviews (191)

Beyond appalling - avoid avoid avoid. 0/10

1
Santander is, without doubt, the most appalling company, let alone mortgage provider that I have ever dealt with - and after being a customer for more than 20 years, the fact that their customer service has been so excrutiatingly bad leaves me with a very sour taste in my mouth. My husband and I have a portable mortgage product with them - when it came to moving house, we were assured that the porting of said product would be no problem. That is, of course, until we sold our house and came to move - and since then we have had nothing but trouble from them. In the past 18 months we have been through SO many hoops to try and get them to agree to us porting the mortgage we have, I've lost count. We have sent in pay slips ad infinitum, filled in countless forms, answered questions, even agreed to switch to a repayment basis from interest only, proved income beyond retirement age and we are still no further forwards. We have lost one dream house because the seller couldn't wait for us, are about to lose a second, and will probably lose our buyer as well. We aren't trying to buy a huge property, in fact we are looking to downsize to somewhere smaller and pay off some of our mortgage, so there isn't the excuse that we can't afford it. They simply don't want to honour the terms of the mortgage we have. We have lost count of the number of deadlines that they have set that have whistled past. And no one at their end gives even the slightest care about the fact that they are screwing with our lives. It's fair to say that the overriding feeling I have developed for them is hatred. If anyone has a clue about how we can make headway here, I would love to hear it - and meanwhile, avoid avoid avoid. They have no intention of actually making the process simple and easy. Words can't express how angry the sight of their logo makes me. Reviewed on: 6th February 2015
Rona Hunnisett's avatar
Rona Hunnisett

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