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Review of the Santander, Mortgage:

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We were discriminated against by Santander

We came to the end of a 5 year fixed term mortgage with Barclays. We have a LTV ratio of over 60% and perfect credit scores having never missed a payment. Our mortgage advisor recommended switching to a Santander product, so we applied. They certainly gave us the run around, asking for more and more evidence of income, identity etc, which I found odd given our history, it felt like they were treating us as first time buyers. Then, after months of back and forth they decided to withdraw their offer simply because our household income includes a disability allowance for me as I'm severely disabled. This was pure discrimination. I'm furious that they'd let us pay our mortgage advisor, been through about 4 hours of interviews and sent countless pages of paperwork only to tell us this at the end. So we've been through all of that to stay with out current mortgage provider! Reviewed on: 26th June 2026

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