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Rona Hunnisett

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Review of the Santander, Mortgage:

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Beyond appalling - avoid avoid avoid. 0/10

Santander is, without doubt, the most appalling company, let alone mortgage provider that I have ever dealt with - and after being a customer for more than 20 years, the fact that their customer service has been so excrutiatingly bad leaves me with a very sour taste in my mouth. My husband and I have a portable mortgage product with them - when it came to moving house, we were assured that the porting of said product would be no problem. That is, of course, until we sold our house and came to move - and since then we have had nothing but trouble from them. In the past 18 months we have been through SO many hoops to try and get them to agree to us porting the mortgage we have, I've lost count. We have sent in pay slips ad infinitum, filled in countless forms, answered questions, even agreed to switch to a repayment basis from interest only, proved income beyond retirement age and we are still no further forwards. We have lost one dream house because the seller couldn't wait for us, are about to lose a second, and will probably lose our buyer as well. We aren't trying to buy a huge property, in fact we are looking to downsize to somewhere smaller and pay off some of our mortgage, so there isn't the excuse that we can't afford it. They simply don't want to honour the terms of the mortgage we have. We have lost count of the number of deadlines that they have set that have whistled past. And no one at their end gives even the slightest care about the fact that they are screwing with our lives. It's fair to say that the overriding feeling I have developed for them is hatred. If anyone has a clue about how we can make headway here, I would love to hear it - and meanwhile, avoid avoid avoid. They have no intention of actually making the process simple and easy. Words can't express how angry the sight of their logo makes me. Reviewed on: 6th February 2015

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