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Santander: Mortgage reviews

Name: Mortgage
Rating: 2.87 (171 reviews)

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2.68

Based on 171 reviews, last reviewed 25th Feb 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

13%

47%

Latest highest rating:

5

Easy to apply for mortgage and to renew (have 25 yea... Easy to apply for mortgage and to renew (have 25 years term) good rates and help customer services assistants. Can also change deal set up once in pla... Read more Reviewed on: 14th January 2025

Latest lowest rating:

1

The worst bank ever The worst bank ever with no and the most incompetent staff in existence. Reviewed on: 25th February 2025

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About this product

Santander is a bank that offers a range of financial services, including savings, credit cards, insurance and mortgages. Santander has a variety of mortgage products to suit your needs and preferences. Make sure you’re confident with the terms, conditions and interest rate of a mortgage deal before applying. If you’re unsure, consult the lender or an independent advisor.

Your home is likely the largest purchase you’ll ever make, so finding the right lender and mortgage is important. At Smart Money People, we collect Santander mortgage reviews from genuine customers.

Find out which mortgage product customers have taken out and how satisfied they’ve been so far. Learn more about the application process and how supportive Santander was throughout. Find out whether existing customers would recommend Santander and its mortgage products to family and friends. All of this and more can be found in our Santander mortgage reviews.

Perhaps you’re already a Santander mortgage customer? Share your honest experience with others on Smart Money People. Tell us why you chose Santander as your lender and which mortgage deal you chose. Don’t forget to include some details about the application process: did Santander help you clearly understand everything? Has the lender kept you up to date with any key mortgage news or changes? What has your experience with the customer service team been like? Whether good or bad, write a Santander mortgage review today. Together, we can help people like you make better decisions.

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Santander Mortgage reviews (171)

Beyond appalling - avoid avoid avoid. 0/10

Santander is, without doubt, the most appalling company, let alone mortgage provider that I have ever dealt with - and after being a customer for more than 20 years, the fact that their customer service has been so excrutiatingly bad leaves me with a very sour taste in my mouth. My husband and I have a portable mortgage product with them - when it came to moving house, we were assured that the porting of said product would be no problem. That is, of course, until we sold our house and came to move - and since then we have had nothing but trouble from them. In the past 18 months we have been through SO many hoops to try and get them to agree to us porting the mortgage we have, I've lost count. We have sent in pay slips ad infinitum, filled in countless forms, answered questions, even agreed to switch to a repayment basis from interest only, proved income beyond retirement age and we are still no further forwards. We have lost one dream house because the seller couldn't wait for us, are about to lose a second, and will probably lose our buyer as well. We aren't trying to buy a huge property, in fact we are looking to downsize to somewhere smaller and pay off some of our mortgage, so there isn't the excuse that we can't afford it. They simply don't want to honour the terms of the mortgage we have. We have lost count of the number of deadlines that they have set that have whistled past. And no one at their end gives even the slightest care about the fact that they are screwing with our lives. It's fair to say that the overriding feeling I have developed for them is hatred. If anyone has a clue about how we can make headway here, I would love to hear it - and meanwhile, avoid avoid avoid. They have no intention of actually making the process simple and easy. Words can't express how angry the sight of their logo makes me. Reviewed on: 6th February 2015

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