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Ana Maria

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Review of the Santander, Mortgages:

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Got a remortgage agreed on april 26, house valuation...

Got a remortgage agreed on april 26, house valuation also done april 26 , completion for 1st august 26; they send the mortgage paperwork to my address (nb 3) and my bank card and log in to another address (nb 33) how is this possible i do not know...My solicitor worked everything the background and told me they are really slow (they still use fax machines). Santander asked me for insurance certificates for insulation in June- i send them all of that. On 11th Aug they asked that again via my solicitor - they need it the valuator to change the report to reflect the certificate i send them. on 11th august they told me it takes 3 days and they will release the funds - 7 days later they still have not got the updated certificate... my solicitor and myself ring them every day for the last 5 days and i get the same excuse "we do not control legal and general" so i guess on 1st sept i will need to pay another variable rate fee on my morgage ... they are a joke Reviewed on: 18th August 2026

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