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Review of the Santander, Mortgage:

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Carpetbaggers 0/10

If you are thinking of taking a mortgage with this bank, seriously reconsider. Don't just assess the rates and application process. Check out the long term reviews. I was one of the unfortunate customer's whose Abbey National account was taken over by this bank. I'm sorry I didn't switch provider at the time. Due to a change in financial circumstances I struggled at times to keep up to date with my mortgage, but always kept them informed - Well all I can say is they are the most callous, uncaring company I have ever had to deal with. Despite notifying them once again of my circumstances (a bereavement) and via regular I & E forms, they still chose to harrass me at a funeral , during medical treatment and charged me for 2 failed field visits and used my mobile number without permission. In addition. rather than award over payments to an outstanding debt, they just reduced the term of my loan thus keeping me in arrears so 'technically' I wasn't in arrears. I eventually secured long term , FT employment but unfortunately following a mistake by HMRC I was late again (by a few days) with an arranged payment, but paid in excess of the requested amount....but they still opted to pass my account over to their litigation team. To get away from this nasty, appalling company, I've decided to sell my house. However, despite my informing them of my sale, they have suggested court proceedings if I fail to make my monthly payment 8 days before my completion date! I've now had to bring my sale forward as their action would put the sale in jeopardy. I don't actually owe much on the mortgage, but clearly they are keen to get their hands on the property, which has substantial equity in it. Yes, Carpetbaggers would make a suitable strapline for this bank and their partners. You couldn't make it up...all I can say is AVOID...AVOID..AVOID. Reviewed on: 15th October 2016

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