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Santander: Mortgage reviews

Name: Mortgage
Rating: 2.88 (170 reviews)

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2.74

Based on 170 reviews, last reviewed 16th Jan 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

13%

47%

Latest highest rating:

5

Easy to apply for mortgage and to renew (have 25 yea... Easy to apply for mortgage and to renew (have 25 years term) good rates and help customer services assistants. Can also change deal set up once in pla... Read more Reviewed on: 14th January 2025

Latest lowest rating:

1

BEYOND USLESS WOULD ADVISE TO BEWARE OF THIS BANK AFTER ABSOLUTE HELLISH EXPERIENCE.WAITING FOR A (SAR) FOR 3 YEARS.INSTEAD RECIEVED NOTHING BUT MISTRUTHS AND INCOM... Read more Reviewed on: 16th January 2025

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About this product

Santander is a bank that offers a range of financial services, including savings, credit cards, insurance and mortgages. Santander has a variety of mortgage products to suit your needs and preferences. Make sure you’re confident with the terms, conditions and interest rate of a mortgage deal before applying. If you’re unsure, consult the lender or an independent advisor.

Your home is likely the largest purchase you’ll ever make, so finding the right lender and mortgage is important. At Smart Money People, we collect Santander mortgage reviews from genuine customers.

Find out which mortgage product customers have taken out and how satisfied they’ve been so far. Learn more about the application process and how supportive Santander was throughout. Find out whether existing customers would recommend Santander and its mortgage products to family and friends. All of this and more can be found in our Santander mortgage reviews.

Perhaps you’re already a Santander mortgage customer? Share your honest experience with others on Smart Money People. Tell us why you chose Santander as your lender and which mortgage deal you chose. Don’t forget to include some details about the application process: did Santander help you clearly understand everything? Has the lender kept you up to date with any key mortgage news or changes? What has your experience with the customer service team been like? Whether good or bad, write a Santander mortgage review today. Together, we can help people like you make better decisions.

Santander Mortgage reviews (170)

Review of the Santander, Mortgage:

I would give it to 0 if I could.

I would give it to 0 if I could. The experience is extremely awful, they are not professional at all. THEY DO NOT BOTHER TO CHECK YOR DOCUMENT AND JUST KEPT BOUNCING BACK AND SAID YOUR DOCUMENT IS NOT acceptable! Their employees do not even know how to check sharecode, just inform client and stated that the share code isn't working. Reviewed on: 6th November 2024

Good but could do better

Having had a mortgage with Santander for over 10 years, I have to say that as far as the product goes, the deals they offer, rates and fees they apply, they are as good if not better than the competition. The problem I had was more to do with the customer service aspect, and if you need to do something as simple as change a phone number, you was either kept waiting for long periods of time, or even when you did get through they didn't always do what you wanted them to and it needed several requests. Overall I would recommend Santander, but be prepared for average at best, customer service. Reviewed on: 9th September 2016

Couldn't be more helpful

When I divorced it turned out exh hadn't been paying the mortgage. He'd intercepted letters, it was a mess. As soon as I went into the branch (medical issues precluded me using the phone) the lovely lady (Jill) dropped everything to listen and help a very upset person. I few times I had difficulties making the agreed payments and yet was never penalised. I feel that they genuinely did work in my interests, and always in a compassionate and friendly manner. On the plus side I'm ok now and my mortgage is paid off. Reviewed on: 6th September 2016

Santander Mortgage one year on

So another year has passed since my previous review. I can't really add too much to what I originally said. Being on a fixed rate means little has changed. That's just the way I like it though. Once my deal is sorted I expect payment to be taken correctly and little else. One thing I can say is that I get very little hassle from Santander in terms of emails and calls trying to push other products(I may have had a couple of letters). Again that is just the way I like it. I am the sort of person who prefer to find insurance etc myself without any hard sell. Others seem unable to get that message - Yes I'm talking about you Yorkshire Bank! So as my deal approaches the end of Its term the questions I will ask are will I look for another fixed rate deal? I probably will. Despite the record low interest rates that are unlikely to move much I still like stability. I'm sure lots of people would say I'd be stupid though. Secondly will I remain a Santander customer? Well I can't see that far into the future yet. Obviously I will have a good shop around nearer the time but if Santander are amongst the top deals previous experience and the good customer service would definitely sway things in their favour. Reviewed on: 5th September 2016

Mortgage Application

Mortgage application was quite a straightforward process, considering how mortgage applications are in nature. We were kept up to date at every stage via their automated service, which was really helpful. There was a slight blip in that in the mortgage offer they had put down the value of the property at the wrong price, however this was resolved shortly after and the rest of the application was very smooth. Reviewed on: 5th September 2016

Very helpful

Had no problems with Santander as a mortgage proviser...Very helpful and good customer service. Not met Jensen Button though ha ha Reviewed on: 5th September 2016

Great service

I am not normally someone who likes banks but I have to say I have very positive experience with Santander mortgage people, everything was straight forwards and all my queries were answered in a timely manner. I think they have competitive product as well, happy with my remortgage deal too. Reviewed on: 5th September 2016

Clear and Straight forward

Having held a mortgage with Santander for a number of years i have had no problems with the service,rates or fees, which are very competitive in the market. My local branch is very helpful in the times i have had to make an appointment unlike my experience with many rivals on other products i hold. I would certainly recommend Santander. Reviewed on: 31st August 2016

Hassle free Mortgages

After careful research we chose to apply for a mortgage with the Santander as they offered us the best package compared to all the other high street banks. Our Mortgage application was quick and straight forward to fill in and processed hassle free and quickly. They are well worth a look :D Reviewed on: 11th July 2016

Fixed Mortgage

No hassle mortgage been with them since took over Alliance & Leicester Reviewed on: 26th June 2016

Very quick

I got a mortgage 8 months ago with Santander, they offered me the most money compared to all the other high street banks, and gave me a free home valuation too. The valuation took place 3 days after I walked into the branch, I know other banks take weeks to organise this. There was a fee of £500 for the mortgage but it did not have to be paid upfront it could be added to loan or paid 2 weeks after mortgage starts so if the property fell through you wouldn't lose any money. Also £250 was given towards legal fees too, def worked out the cheapest options and the interest rate I am paying is very competitive and the lowest on market. Reviewed on: 24th December 2015

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