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Santander: Mortgage reviews

Name: Mortgage
Rating: 2.87 (171 reviews)

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2.68

Based on 171 reviews, last reviewed 25th Feb 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

13%

47%

Latest highest rating:

5

Easy to apply for mortgage and to renew (have 25 yea... Easy to apply for mortgage and to renew (have 25 years term) good rates and help customer services assistants. Can also change deal set up once in pla... Read more Reviewed on: 14th January 2025

Latest lowest rating:

1

The worst bank ever The worst bank ever with no and the most incompetent staff in existence. Reviewed on: 25th February 2025

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About this product

Santander is a bank that offers a range of financial services, including savings, credit cards, insurance and mortgages. Santander has a variety of mortgage products to suit your needs and preferences. Make sure you’re confident with the terms, conditions and interest rate of a mortgage deal before applying. If you’re unsure, consult the lender or an independent advisor.

Your home is likely the largest purchase you’ll ever make, so finding the right lender and mortgage is important. At Smart Money People, we collect Santander mortgage reviews from genuine customers.

Find out which mortgage product customers have taken out and how satisfied they’ve been so far. Learn more about the application process and how supportive Santander was throughout. Find out whether existing customers would recommend Santander and its mortgage products to family and friends. All of this and more can be found in our Santander mortgage reviews.

Perhaps you’re already a Santander mortgage customer? Share your honest experience with others on Smart Money People. Tell us why you chose Santander as your lender and which mortgage deal you chose. Don’t forget to include some details about the application process: did Santander help you clearly understand everything? Has the lender kept you up to date with any key mortgage news or changes? What has your experience with the customer service team been like? Whether good or bad, write a Santander mortgage review today. Together, we can help people like you make better decisions.

Santander Mortgage reviews (171)

Review of the Santander, Mortgage:

Understanding

The Santander Mortgage customer service team are very well trained, polite and understanding of your circumstances. I would recommend getting a mortgage with them to anybody! Reviewed on: 26th April 2017

Love my mortgage co!

Santander is a great company to work with. Reviewed on: 18th February 2023

Clear and to the point

Pleased to see a clear and straight forward product Reviewed on: 8th February 2023

Easy to set up

Great banking to make life simple Reviewed on: 3rd February 2023

Good deal , excellent customer service

I have been with Santander for nearly 40 years and always enjoyed unrivalled service. I recently wrapped up my mortgage after selling my home and the advisors I spoke to couldn't have been any more helpful and courteous. I would not bank elsewhere due to the service which is consistently offered. Reviewed on: 2nd February 2023

Never helpful, always issues

I've had several products with Santander over the years and this will be my last one. Staff are rude and only care if you are super wealthy. The palmed off the sorting of our mortgage to another company who were so poor Santander had to extend our completion date twice as they were going so slowly. When consulting on a new bank account with them the member of staff would only talk to my partner and ignored me as I am female. Reviewed on: 2nd February 2023

Excellence from start to finish

The whole process of getting a mortgage was very straightforward and easy. Reviewed on: 13th January 2023

Avoid, Avoid, Avoid!

Please avoid this bank! They are a complete nightmare! Applied for mortgage only 40% of house asking price as we have 60% of deposit. They are giving us the complete run around. Conversation I had yesterday with them was them telling me to rent close to the area we want to buy a house, and then apply for mortgage!! Doesn’t matter that we are transferring our jobs (with our employers) apparently we have to transfer, rent and then apply!! Oh to top it off, FIND A NEW HOUSE TO BUY!! Reviewed on: 23rd October 2022

Avoid, unable to talk to customer service

Constantly calling and messaging, after 3 months still not managed to speak to a member of staff despite escalating to complaints. Reviewed on: 13th October 2022

Avoid!!!

Their rates are now 6.8%!!! I tried to renew a few weeks back on 3.7% but due to their systems being down I wasn’t able to. Now I am being told I have no option but to renew on 6.8% due to my situation which means I have to sell my home! They lie. And they just so happen to loose the recording proving I tried to renew on 3.7%. They are crooks! Reviewed on: 10th October 2022

RIP OFF

Santander charging 5.95 '/, Already Reviewed on: 28th September 2022

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