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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1935 reviews)

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4.82

Based on 1,935 reviews, last reviewed 10th Mar 2025

9% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Change of details. I had to call the Society's customer services to resolve my inability to change the details of my linked bank account. The person who answered my cal... Read more Reviewed on: 10th March 2025

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1935)

Review of the Scottish Building Society, Savings:

Professional, pleasant, calm

It was my first experience with investing in Scottish Building Society. What a professional experience it was. Very happy. I have already shared my thoughts with others. Reviewed on: 29th August 2024

Professional, courteous, friendly

Once again, excellent service from Mudassar. Reviewed on: 31st January 2025

Good simple service

Opening a savings account was easier. No appointment required and your colleagues completed the application on our behalf. Like having a passbook and face-to-face savings. More branches if possible would be good (e.g. Falkirk). Reviewed on: 31st January 2025

Excellent

The staff were very helpful, the main reason for opening account was the Society is Scottish and has no connections to any English banks. A more local branch would be handy. Reviewed on: 30th January 2025

Steady, reliable, friendly

Overall a good experience. I think the longevity of the Society helps with confidence - particularly in a changing world. It's a shame you shut down so many of your face-to-face branhes/outlets - it was one of the reasons I joined - there was an outlet in Kirkcudbright - however I am still a customer online. The website is a little clunky and don't find it that easy to navigate. Reviewed on: 30th January 2025

Very helpful

Small friendly branch, very helpful. No privacy at desk if branch is busy though. Reviewed on: 30th January 2025

Accessible, efficient, friendly

Ease of access and efficient operation with helpful and pleasant staff. Reviewed on: 30th January 2025

Only deal online

I enjoy dealing with the Scottish. Nice, personal service. Good member rates available, online services improving although still very reliant on post in some instances. I enjoy dealing with a building society. Reviewed on: 30th January 2025

Traditional good service

Communication with known member of staff both in person and by phone has been extremely important - and hugesly appreciated as I negotiate the ups and downs of managing paperwork on behalf of my mother. I feel very confident that SBS have and continue to act as a trustworthy, reliable, secure company for my mother's best interests. Reviewed on: 29th January 2025

In branch service review

I preferred the office before the staff were all hidden away through the back. Reviewed on: 29th January 2025

Friendly, efficient, competitive

The quality of service at your Glasgow branch is very good. I was disappointed that you did not maintain a superior interest rates with your loyalty cash ISA. This is not uncommon amongst building societies to do this. The interest rate in the fixed rate ISA bond 64 is very good and is more that comparable with other building societies. Reviewed on: 28th January 2025

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