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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1936 reviews)

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4.82

Based on 1,936 reviews, last reviewed 12th Mar 2025

12% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Today Natalie Macdonald has been the Face of Scottis... Today Natalie Macdonald has been the Face of Scottish Building Society and as such deserves to be awarded 11 out of 10 by her Line Manager. I have bee... Read more Reviewed on: 12th March 2025

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1936)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Today Natalie Macdonald has been the Face of Scottis...

Today Natalie Macdonald has been the Face of Scottish Building Society and as such deserves to be awarded 11 out of 10 by her Line Manager. I have been unable to access my online ISA account since February 21st. After four attempts by staff unable to sort the problem Natalie has today resolved the situation with care and understanding Thank you so much Natalie. It has been a very frustrating and trying time. I am a lady of a certain age and Natalie has sorted the situation with care and kindness very quickiy Reviewed on: 12th March 2025

Change of details.

I had to call the Society's customer services to resolve my inability to change the details of my linked bank account. The person who answered my call was polite and efficient, although she could not resolve the issue there and then. However, I followed her advice and the issue was successfully resolved within the hour. Reviewed on: 10th March 2025

Appreciate personal service

Very satisfied with service. Good advice given which I appreciated. Reviewed on: 28th February 2025

In branch service review

In-branch always helpful and efficient. Better online system needed. Reviewed on: 28th February 2025

Helpful, informative, available

I like face-to-face experience, easier to manage than online. Reviewed on: 28th February 2025

An excellent service

The staff are very knowledgeable, polite and helpful. The walk-in service is really good too. Reviewed on: 28th February 2025

Great, quick, helpful

very helpful and polite and informative. Reviewed on: 28th February 2025

Convenient, professional, friendly

I like the fact that there's a branch I can walk into for assistance. Reviewed on: 28th February 2025

Competent, helpful, pleasant

I was very happy with my experience today. Reviewed on: 28th February 2025

Exceptionally good

Very efficient provess and customer service - second to none. Reviewed on: 28th February 2025

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