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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1750 reviews)

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4.82

Based on 1,750 reviews, last reviewed 29th Nov 2024

30% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

Verified source

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

In branch service review

Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

Helpful, efficient and friendly

Very helpful, efficient and very friendly service. Reviewed on: 29th November 2024

Reliable, local, trustworthy

Competitive interest rates are available. When renewing a fixed rate bod I would like th eoption of withdrawing some funds and re-investing the balance to be available on the renewal form. Reviewed on: 28th November 2024

Solid, trustworthy, nice

Local, always nice and helpful staf, open every weekday, it's Scottish, and a building society. 9-3 and not open on a Saturday morning makes it difficult for working people to access the branches, a staggered lunch perhaps?. Reviewed on: 28th November 2024

Very helpful

Very happy with the help I received when setting up my account. Reviewed on: 27th November 2024

First class operation

Good friendly service (great to have a passbook account). This is how a building society should operate. Reviewed on: 27th November 2024

Local, friendly, professional

I like passbooks. I like that I can visit branches. I like that interest rates are fairly good. I like that it is a mutual organisation. Less paperwork would be good, only information I need to have 0 don't need information on mortgages when opening a savings account. Reviewed on: 26th November 2024

Good interest rates

It was easy to open our account online. I accessed the information quickly. I have no issues with the current service. Perhaps an app would be helpful. Reviewed on: 25th November 2024

Helpful and efficient

Good staff at the Inverness branch. Reviewed on: 25th November 2024

Easy, professional, efficient

Easy proces, knowledgeable and polite staff. Reviewed on: 25th November 2024

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