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Skipton Building Society: Savings reviews

Name: Savings
Rating: 4.25 (57 reviews)

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4.06

Based on 57 reviews, last reviewed 7th Oct 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

57%

25%

Latest highest rating:

4

A clunky not so ethical building society Has some great products including low value fixed savings, and reg savers, plus the app is easy to use. One of my accounts matured, but getting the mo... Read more Reviewed on: 9th September 2024

Latest lowest rating:

1

Cannot transfer funds, no customer service solution My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said he needed to use his nominated ... Read more Reviewed on: 7th October 2024

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About this product

Skipton Building Society savings reviews can help you to find out more about life at Skipton Building Society. How easy is it to contact Skipton Building Society? And how friendly are they? Our Skipton Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Skipton Building Society Savings reviews (57)

Review of the Skipton Building Society, Savings:

ROBBING LOYAL CUSTOMERS!

Skipton's approach these days seems to be to constantly degrade existing customers accounts to ensure they pay less interest than they do new customers (Beware new customers, your time will come!). In the case of my ISA an account opened last year had been degraded to about 75% of the rate offered new investors! And account had already been changed by me last year because exactly the same had happened then! If you don't keep checking, you lose interest. If you do check, you waste time going in to "upgrade" account , causing inconvenience, and extra CO2 caused by extra unnecessary visits! They say they all do it, but compare Nationwide and Family/National Counties who have treated loyal customers fairly throughout. When it's re-opened, it's the same money as before, but change is necessitated by Skipton constantly moving the Goal posts. Come on Skipton, start treating long term loyal customers fairly. You wouldn't be there without us! Reviewed on: 1st November 2022

Cannot transfer funds, no customer service solution

My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said he needed to use his nominated phone (he only has one phone) however his phone would not let him enter the secure number. He called customer service to ask for support and they said they could do nothing as his only phone was not registered... To get his phone activated he had to take in photo ID to a branch, (as branches are closing) the nearest is central London and will take a 4hr round trip. Alternatively he can wait 3-5 days for a form and get his ID verified by a solicitor. Neither option are very modern or user friendly. He is now writing to the CEO Stuart Haire, [email protected] to complain about this unacceptable process which only became apparent when he wanted to move money and will now take approx 14 days to do and he will miss the deadline he needs to meet. Reviewed on: 7th October 2024

Reply from Skipton Building Society Hello Georgie. We are sorry to hear of your Husband's experience. Please could he reach out to us at [email protected] where we can look into this for him. Thank you - Leah Response date: 10th October 2024

A clunky not so ethical building society

Has some great products including low value fixed savings, and reg savers, plus the app is easy to use. One of my accounts matured, but getting the money out required logging into the desktop and setting up nominated bank account.. for each of the accounts I had; 4. Took more effort than needed, and meant I received 4 paper letters to confirm the changes. They're powered by Barclays which has terrible green credentials, ill fitting for the ethics of a building society. Reviewed on: 9th September 2024

Reply from Skipton Building Society Hello Richard. Thank you for taking the time to share your feedback with us. Many thanks - Leah Response date: 17th September 2024

Overall.

At present they have competitive rates and a presence on my High Street. Reviewed on: 4th September 2024

Reply from Skipton Building Society Hello, thank you for your 5* review. We're glad you're happy with Skipton. Thank you - Leah Response date: 17th September 2024

Seamless, easy LISA

I had a Skipton LISA for a number of years, everything was easy to set up, the app was easy to use and navigate and when i came to buy a house with that money as the deposit the whole process was seamless. Reviewed on: 18th June 2024

Reply from Skipton Building Society Hi there, thanks for your lovely comments. We're so glad to hear you had a smooth journey with Skipton. If you'd like to learn more about the products and services we have to offer, please reach out to us at [email protected]. Thanks - Georgia Response date: 24th June 2024

Rewards loyalty and excellent to deal with

Skipton have rewarded loyal savers more than most banks and building societies over the past year, and have been a pleasure to deal with whenever I've needed to contact them. The product terms are often very clear and they provide excellent flexibility for savers. They are one of my favourite financial institutions andI'll remain a customer for many years to come. Reviewed on: 11th April 2024

Reply from Skipton Building Society Hello, thank you for your review. We're passionate about giving more to our members, so it's great to hear you're happy with our products and services. If you require anything further, please reach out to us at [email protected]. We're also available via social media 8am-8pm through the week. Thanks - Leah Response date: 25th April 2024

Professional, helpful and decent without pressure.

Excellent advice given and time spent on investing for better savings. No intrusive or controlling behaviour just incredibly helpful, actually knowledgeable and professional from the call centre to the bank staff especially at Ilkley. Super clear communication and actively try to help you not just sign you up. It’s like having an accountant, investment advisor and expert all in one and you still don’t feel pressured. Been wonderful so far for my savings. Reviewed on: 10th April 2024

Reply from Skipton Building Society Hello, thank you for the lovely feedback. It's great to hear you're happy with our services! If you'd like to discuss anything further, please don't hesitate to email us at [email protected]. We're also available via social media 8am-8pm through the week. Thank you - Leah Response date: 25th April 2024

Great family society

Great value rates and always a friendly face if you need to speak to over the phone or in-branch. Efficient and quite technologically advanced for a building society, transfers usually only take a couple of hours. I also find them excellent for child savings. Just wish they had a Fairer Share like Nationwide! Reviewed on: 11th March 2024

Reply from Skipton Building Society Hi there, thanks for taking the time to write about your positive experience. Please don't hesitate to reach out via [email protected] or if you need any further assistance or if you would like to hear more about the other products and services Skipton offer.. Thanks - Georgia Response date: 12th March 2024

Good saving rates for bondsmonthly intrest

Good rate for fixed bonds paying monthly intrest Reviewed on: 15th February 2024

Skipton psych service is really good

Skipton psych service is really good Reviewed on: 15th February 2024

Helpful staff, limited support hours

I like Skipton. It's a smaller building society with lovely, helpful staff and convenient branches. App and online banking are convenient, the app being functional but not perfect. Skipton sometimes offer competitive products, and their customer service is helpful. However, the limited hours that support is available is seriously limiting, as is the fact that bank transfers can only be completed Monday to Friday before 9pm. Reviewed on: 8th January 2024

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