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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14303 reviews)

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4.95

Based on 14,303 reviews, last reviewed 7th Jun 2025

301600% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange helped me sort my finances out. StepChange helped me sort my finances out. Not just that the advice and support helped me at a time that I was struggling to see a way out of the debt... Read more Reviewed on: 7th June 2025

Latest lowest rating:

1

Awful communication. Awful communication. I have been more distressed due to this as creditors are still chasing me and no one seems to listen or help me. a debt was taken... Read more Reviewed on: 6th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14303)

Review of the StepChange, Debt Management:

Best decision I've made.

I was overwhelmed by trying to keep up payments to creditors. I was recommended to contact Step Change and it was the best decision I ever made. They helped me to construct a budget where I made regular monthly payments to my creditors but still had enough money to cover all my other outgoings. I've been with Step Change for nearly two years and they have continued to provide support. Thanks to them, I've never missed a payment to my creditors and I'm in a stable financial situation. I would recommend Step Change to anyone who is struggling financially. Reviewed on: 30th May 2025

StepChange helped me sort my finances out.

StepChange helped me sort my finances out. Not just that the advice and support helped me at a time that I was struggling to see a way out of the debt problem. Reviewed on: 7th June 2025

I have nothing to complain about, always met my expe...

I have nothing to complain about, always met my expectations Reviewed on: 7th June 2025

Step change are fantastic, they really helped me get...

Step change are fantastic, they really helped me get out of a financial hole and heir service is always top class! Reviewed on: 7th June 2025

Amazing charity

Stepchange were so helpful at a time when I was in a really bad place with debts, addiction and my mental health. They put me on the first steps to getting my problems sorted when I thought it was all a hopeless situation. I am finally getting my debts repaid thanks to the help and understanding from Stepchange. Can’t thank them enough. Reviewed on: 7th June 2025

StepChange has given me peace of mind by consolidati...

StepChange has given me peace of mind by consolidating my debts into one simple payment. They set up a direct debit for me without any fees, unlike many other companies that take advantage of people trying to become debt-free. My only complaint is that it's not easy to get in touch with them directly, which is understandable given how busy they must be. Reviewed on: 6th June 2025

An easy and beneficial process

I have had a rough few years which has lead to spiralling debt becoming unmanageable. The StepChange process made everything seem manageable. The process to set up a DMP was very clear, I've not had to phone e anyone which is a plus and the plan has gone well so far. An added bonus is that they don't charge for the service as a lot of dodgy companies will attempt. Reviewed on: 6th June 2025

Very easy to set up and the payments are affordable.

Very easy to set up and the payments are affordable. Reviewed on: 6th June 2025

Excellent service and very non judgemental, took the...

Excellent service and very non judgemental, took the worry out of things, very easy website to track your outstanding balances Reviewed on: 6th June 2025

excellent service,always helpful

excellent service,always helpful Reviewed on: 6th June 2025

StepChange Helped So Much.

StepChange was very good at making me feel that I wasn't alone, and that I would be able to cope with my debts. It was such a relief to speak to people who didn't make me feel a complete failure. I am sure that, with the help of StepChange I will finally be able to sort myself out. Reviewed on: 6th June 2025

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