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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13952 reviews)

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4.95

Based on 13,952 reviews, last reviewed 6th Jun 2025

267800% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange my Heroes When I first called Stepchange they were not judgemental and each time I have needed to call the staff have been very helpful and understanding. My ... Read more Reviewed on: 6th June 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13952)

Review of the StepChange, Debt Management:

Everything been great using step change to help get...

Everything been great using step change to help get me out of debt. Reviewed on: 24th May 2025

Very helpful and its free.

Very helpful and its free. Staff are always polite and helpful when I call for advice. Reviewed on: 4th June 2025

A wonderful charity who changed my life.

A wonderful charity who changed my life. Reviewed on: 4th June 2025

We felt like we were drowning and Stepchange were ab...

We felt like we were drowning and Stepchange were absolutely amazing in helping us sort it all out. 3 years in, all is going well. Thank you for being there for us when things looked so bleak. Reviewed on: 4th June 2025

Everyone I spoke to was so helpful and non judgmental.

Everyone I spoke to was so helpful and non judgmental. I couldn’t recommend them highly enough. Reviewed on: 4th June 2025

StepChange A Saviour

Was over £16k in debt to credit cards. First debt co I tried were taking most of my payment as their fee! Step change do not charge or deduct whole payment gets passed on. With Step change I have had more than five years without hassle regarding my debts which was not the case before entering a plan with Step change. Reviewed on: 4th June 2025

Sound way to take care of my debts.

StepChange has made me aware of the help available to people like me. My creditors stop hustling me as they had to go through StepChange . Reviewed on: 4th June 2025

Debt free in Jan 2027

I was very stressed with my money problem,I had many sleepless nights worrying how I’m going to pay my credit card bills when Covid struck in March 2020 my credit card company relax the payment date for six months giving me time to think how to get out off debt when I came across step change I made a call to them I spoken to one of their employees who made me feel I’m not alone I was going to one managerable payment every month until my debt is paid off I still got till jan 2027 till every penny I owed is paid back not long to go now I have never missed one payment I can’t wait till m debt free I will feel free and never ever will I get a credit card AGAIN.. Reviewed on: 4th June 2025

Very helpful on the phone and the form was very unde...

Very helpful on the phone and the form was very understandable Reviewed on: 3rd June 2025

The best team

I was in a critical financial situation and I was drowning in my debts, one of my friends told me about Step change and it changed my life. I am paying my debts as much as I can afford thanks to the Step change team who are very professional, kind and caring. Reviewed on: 3rd June 2025

Breathe of fresh air, very helpful staff.

When I was struggling with managing my debt and my spiralling mental health problems, step change helped keep the debt management companies away and help set up Mo they Payment plans that suited my budget. Reviewed on: 3rd June 2025

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