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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13388 reviews)

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4.95

Based on 13,388 reviews, last reviewed 25th May 2025

213400% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Staff are very pleasant and understanding off your n... Staff are very pleasant and understanding off your needs Reviewed on: 25th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13388)

Review of the StepChange, Debt Management:

Stepchange saved me from depression caused by financial difficulties

Simply stepchange is a life saving charity. It truly helps people to be free financially difficulties by offering advice, dmps, iva and other options. Advisers are great and polite. I am very grateful Reviewed on: 23rd April 2020

Helpful mostly

Most agents are kind and courteous. And most are helpful Reviewed on: 24th May 2025

Excellent service helped me sort my debts and gave a...

Excellent service helped me sort my debts and gave advice every step of the way . Understanding, non judgmental was a me to get on with my life knowing I had my debt sorted through step change. Reviewed on: 24th May 2025

After contacting stepchange peace of mind

After contacting stepchange and speaker to an adviser a budget that suited my circumstances was sorted I finally had peace of mind .they supported me all the way . Reviewed on: 24th May 2025

They provided a great service and relieved a lot of...

They provided a great service and relieved a lot of stress! Reviewed on: 24th May 2025

Step change customer service are polite, helpful, fr...

Step change customer service are polite, helpful, friendly and efficient. Reviewed on: 24th May 2025

Excellent A** Service

Excellent. I received all the help needed to sort my bills out. Customer service were polite and took the time to listen and help. Reviewed on: 24th May 2025

StepChange helped me organise my debts each month I...

StepChange helped me organise my debts each month I can see how much I actually owe , and I’m very grateful to them for helping to get debt free , I’m half way their now . Reviewed on: 24th May 2025

I like that you helped me thorough difficult times a...

I like that you helped me thorough difficult times annd make me understand what i did wrong. It made my life a lot easier and helped me to go through this difficult time of my life and now i can look more helpful into the future. Reviewed on: 24th May 2025

Brilliant charity .

Extremely kind , helpful advisors , non judgmental and reassuring. Reviewed on: 24th May 2025

Light at the end of the tunnel!

I couldn’t escape paying the minimum payments on cards & credit accounts & never clearing any of my debts. It was getting to the point where I was struggling to even pay that. I was constantly worried about making payments & it was overwhelming. In desperation, after seeing Martin Lewis mention Stepchange I nervously contacted them. I shouldn’t have worried because the person, I spoke to was kind, passed no judgement but listened & suggested a DMP was the way forward. After completing a budget form & working out what I could repay they contacted my creditors to halt interest & work out a plan with them. I’d never have cleared any of these debts on my own. I’m eternally grateful that now my debts are virtually cleared & I can see a debt free future ahead. Reviewed on: 24th May 2025

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