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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,615 reviews, last reviewed 11th Jun 2026
187150% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

They are good listeners and so give good advice to y... They are good listeners and so give good advice to your problems of debt. Reviewed on: 11th June 2026
John Beazley's avatar
John Beazley

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18615)

Stepchange

5
Yes great service 10 out 10 my vote Reviewed on: 5th August 2021
Kelly's avatar
Kelly

Fantastic service

5
Great service over a long period of time Reviewed on: 5th August 2021
Paul Bakibinga's avatar
Paul Bakibinga

Helpful and reassuring

5
When in financial difficulties, Step Change were so helpful and reassuring. They have continued to support me through out. Would recommend to friends and family. Reviewed on: 5th August 2021
Susan's avatar
Susan

My Stepchange Experience

5
This charity has surely helped and is still assisting me in taking charge of my finances by their comfortable conversations; budgeting tips and useful suggestions in prioritizing my financial commitments. I'll be ever grateful to this supportive team for all the benefits I've reaped and will continue to reap. Thank you so very much Stepchange. Reviewed on: 5th August 2021
Carmel White 's avatar
Carmel White

So helpful and understanding

5
Step change have really helped us with our finances. After losing my job due to illness we did have a few debts that started to accumulate. Step change put my mind at ease and helped get a plan in to motion. Their customer service is 5* and they are always so helpful and understanding. I would recommend them to everyone Reviewed on: 5th August 2021
Sam160's avatar
Sam160

Takes the worries away

5
I’ve been with StepChange for a few years now. When I first went into debt I was really anxious about the mess I’d gotten into, but stepchange too the worries away in a way where I could still have a life. Reviewed on: 5th August 2021
Ria's avatar
Ria

Great support and peace of mind

5
I have used step change for a number of years and have always found them supportive and provide me with peace of mind that I am in safe hands Reviewed on: 5th August 2021
gary Camfield's avatar
gary Camfield

Changed my life

5
From having an accident at work and only receiving ssp for 6 months my world was turned upside down.£95 a week wasnt going to pay my houshold bills and feed me! I soon got in arrears with almost everyone and the stress it put on me as well as my broken ankle wasnt good. I contacted Stepchange and overnight i was a different person. Im still getting there slowly but without the hassle and stress. And my stepshave definately change for the better. Thankyou Stepchange :) Reviewed on: 5th August 2021
caroline shaw's avatar
caroline shaw

Always happy to help

5
Cannot fault stepchange with the impartial advice and helping me get started with a dmp. When I've struggled due to covid etc they have been more than understanding and made ammendments for me. Definitely improved my quality of life - no more stressing over 10+ different direct debits going out and constantly spending on credit cards Reviewed on: 5th August 2021
Daisy Alice's avatar
Daisy Alice

Peace of mind.

5
I was heavily in debt and could see no way out. Step Change contacted my debtors and got my interest stopped and gave me a managable monthly payment. The stress was gone. Reviewed on: 5th August 2021
Lee's avatar
Lee

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