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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,614 reviews, last reviewed 11th Jun 2026
187100% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Step change gave me a lot of help & support at a ver... Step change gave me a lot of help & support at a very stressful time Reviewed on: 11th June 2026
E M's avatar
E M

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18614)

Life changing

5
Without judgement and providing excellent advice Stepchange have helped me pay off over £30k of debt so far, less than 10K left to go- With monthly payments that are carefully worked out to make sure they are realistically affordable, I feel like I've got my life back. Reviewed on: 5th August 2021
Laura FitzEdward's avatar
Laura FitzEdward

Amazing Service

5
They are very good at what they do and tell you all options available. They are quick to help get your debts under control and contact everyone for you. The online service to manage your account is simple to use. Very friendly staff. Reviewed on: 5th August 2021
Paul Rhodes's avatar
Paul Rhodes

Amazing

5
Been with step change fir a few years. What an amazing company, very very helpful from day 1. So glad we came to you and not anywhere else, they’re always in the end if the phone if you need any help Reviewed on: 5th August 2021
Valerie Carr's avatar
Valerie Carr

Brilliiant service

5
Always friendly to speak to. What ever your problem is. Reviewed on: 5th August 2021
Rebecca Harris's avatar
Rebecca Harris

Brilliant

5
It has taken the weight off my shoulders no more stress with my finances. So helpful to deal with. Reviewed on: 5th August 2021
Andrea's avatar
Andrea

Help

5
So understanding helped me when I was in a bad place Reviewed on: 5th August 2021
Gaynor Holland's avatar
Gaynor Holland

Step change

5
I cannot speak highly enough of step change. They sorted my finances out ended months of worry hot be back on track. Nothing is too much trouble they are always reassuring. Just fantastic. Reviewed on: 5th August 2021
Jp 's avatar
Jp

Brilliant

5
They have your back when you feel you have nobody to turn to, I found about stepchange and they sorted my life right out when it just felt i was in quicksand with my debts Reviewed on: 5th August 2021
Matt Dent's avatar
Matt Dent

perfict debt free salution

5
if wasnt for step change id not only still be in debt but be worse of. was able to pay of debt easly over few years Reviewed on: 5th August 2021
Rachel Gadd's avatar
Rachel Gadd

Relief and support

5
Friendly honest and reliable. So supportive and non stereotypical Reviewed on: 5th August 2021
Lorraine's avatar
Lorraine

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