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StepChange: Debt Management reviews

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4.95
Based on 13,417 reviews, last reviewed 25th May 2025
216300% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Without StepChange i don't know what I would do, the... Without StepChange i don't know what I would do, they have made it easier for me to sleep at night without the stress and worry. Reviewed on: 25th May 2025
Yvonne 's avatar
Yvonne

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025
Steven 's avatar
Steven
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13417)

Stepchange

5
Step change have helped me so much, life is so much better now Reviewed on: 23rd April 2020
Paul Sefton-Stewart 's avatar
Paul Sefton-Stewart

Amazingly helpful and non-judgmental

5
My biggest regret is that I didn't contact Step Change earlier. They saved my sanity and helped me through a really difficult time. Being non-judgmental was good as my partner had had cancer but it was amazing how many credit card companies I told this but still didn't want to help. I have no hesitation in recommending Step Change. Don't leave it. Reviewed on: 23rd April 2020
Dee Murphy's avatar
Dee Murphy

Sunshine in the clouds

5
Been with step change on DMP for over 5 years and we can live again, manage our budget and debts on our income with an end insight. Fantastic continual support and understanding. Recommended them to a friend who can now stop juggling and sleep again too. Reviewed on: 23rd April 2020
Faye 's avatar
Faye

Step change organisation.. a lfesaver after my life crashed into bureaucratic wall.

5
Serious Car accident in my past had impact on periods I could work followed by recovery time off I needed.. Gap in income came when Benefit payments needed to be recalculated.. No money to pay all the Bills and my explanation to sooo my departments not accepted.. Sleepless nights & depression followed. I feared Court action and prison. Communication at deadlock until 1 dark cold wet night, my call to Step change, by the Grace Of God, was immediately answered. They lifted the weight of anxiety if my shoulders. Acted as Mediator ensuring satisfactory and manageble payment arrangement between myself and all creditors, put in place.. Their Lifesaving calculation system has continued to be the anchor for my Mental, Physical & Financial exsistance. Reviewed on: 23rd April 2020
Rosemarie John's avatar
Rosemarie John

Fantastic

5
From the first call I was put at ease not judged and helped at all times still with them but I now sleep better than before would recommend them to any one having difficulty it can happen to anyone Reviewed on: 23rd April 2020
Angie White's avatar
Angie White

Supportive and guidance

5
Support to manage my debts and money managing, controlling my expenses wisely very patient and not judgemental, polite in advising, giving assistance that one can pay off debt with easy and confidence and giving emotional support with caring communication, im almost finishing my debt,and telling friends how helpful step change is Reviewed on: 23rd April 2020
Dorah March 's avatar
Dorah March

Amazing service

5
The service, help and support given during the most difficult time of my life was amazing. They help me to gain back my confidence. They are truly amazing in what they do. Highly recommended Reviewed on: 23rd April 2020
Omorewa Omooba Bella's avatar
Omorewa Omooba Bella

They helped me to get back on my feet

5
I was taken in by a company who riiped me off Reviewed on: 23rd April 2020
Michael Carolan 's avatar
Michael Carolan

Great Company

5
They have really helped me through some difficult times. Reviewed on: 23rd April 2020
May Harvie's avatar
May Harvie

Fantastic help

5
Was very stressed and worried during an awful period of my life. Many personal circumstances had led to me sinking deeper onto debt. The service provided by Stepchange lifted that huge financial burden. Everyone I spoke to over the phone was empathetic and knowledgeable. It has transformed my life to have this worry lifted. I was sinking deeper into debt with every month that passed.I thought I would l end up losing my home as could see no way out. They sorted everything out to an affordable level where I'm now managing to save a bit which will help me greatly in the future as well as right now. Cant fault the service nor the difference they've made to my life. Reviewed on: 23rd April 2020
angela.'s avatar
angela.

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