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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (11166 reviews)

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4.96

Based on 11,166 reviews, last reviewed 13th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Much easier and more helpful than expected. Much easier and more helpful than expected. A big relief. Reviewed on: 13th February 2025

Latest lowest rating:

1

Above and beyond help 101% I got into alot of debt and was struggling with keeping up with it and then I found Stepchange and they have been a blessing, with all the chaos with ... Read more Reviewed on: 20th May 2024

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (11166)

Review of the StepChange, Debt Management:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Debt free for the first time in nearly 20yrs!

I was left with a lot of debt following the break up of a previous relationship. For many a year I struggled to make my regular payments until I had to concede I needed help. A quick google check pointed me towards Stepchange. They quickly helped reduce the stress I was feeling in trying to manage my poor financial situation by being supportive and available with advice. They also gave me solutions to overcome my situation. I have been using Stepchange continually now for more than 5yrs. Initially, I was predicted to clear my debt in 2063, when I would be 90yrs old! But overtime, through the advice and support I was given, I learnt to manage my finances better and increase my monthly payments to the point that I will be completely debt free by the summer of 2025. I could not have done that without their support and guidance. If you are having financial problems then phone Stepchange...it might be the best call you ever make! Reviewed on: 16th May 2024

Excellent Service highly recommend

Excellent Service highly recommend helped me financially and my mental health significantly improved. I'm now in control with paying back my debt in a manageable way Reviewed on: 16th May 2024

Super Company

The hardest part was having the courage to accept I needed help with debts. After researching Debt Management companies, I decided to give Stepchange a call & was glad I did. From day 1 till the present day, Stepchange have been brilliant, especially through the 'Covid' days. They made the whole process easy & life a little more bearable knowing Customer service, for me, has been top notch - queries have always been answered, changes to the plan has always been accepted with no issues & the Customer Services advisors have always been very helpful. Would definitely recommend this company!! Reviewed on: 16th May 2024

Lifesaver

I finally feel like I'm making progress towards becoming debt-free. If you're struggling with outstandings, I highly recommend Step Change. They're a lifesaver! Reviewed on: 16th May 2024

Step changes has given me the help I needed

Easy to navigate round the portal with prompts in place giving me the chance to get my finances back in order with peace of mind and no more worry a friend recommended you as she could see I was struggling. Even the review after a year was easy to update. Reviewed on: 16th May 2024

They saved me!

They basically saved me from a situation that was causing a lot of stress and gave me a new lease of life. Circumstances bring un-manageable debt to many people through no fault of their own which can a have a serious impact upon mental health, sometimes leading to suicide. Step Change are an incredible healing light unto millions of individuals and families, in the face of greedy corporations focused only on creating dependency in consumers and capitalising on desperate situations for the purpose of transferring any future wealth, into the pockets of those who already have more than enough. Reviewed on: 16th May 2024

Best thing I done when I picked up the phone,now get...

Best thing I done when I picked up the phone,now getting my life back on track Reviewed on: 16th May 2024

Stress Releivers

The team were very helpful & made me feel more relieved in clearing my debts. The info in your Portal is excellent with all the info you need Reviewed on: 16th May 2024

Step in the right direction

Excellent. I have total peace of mind that my debts are getting paid every single month. It allows me to get on with life and not worry about anything. Reviewed on: 16th May 2024

Been brilliant from start to finish.

Been brilliant from start to finish. Always straighforward answers Reviewed on: 16th May 2024

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