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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Friendly and understanding .

Friendly and understanding . Pick up the phone and make the call , its life changing . No more dreaded letters or phone calls Reviewed on: 29th May 2026

You helped me a lot by taking charge of my debts.

You helped me a lot by taking charge of my debts..such a relief!! Reviewed on: 29th May 2026

Wish I went to Stepchange sooner.

Very helpful and stress free. Understood a bit of my history and why I ended up in debt, no judgement made Reviewed on: 29th May 2026

StepChange helped me through a very difficult financ...

StepChange helped me through a very difficult financial period. The advisors were understanding, patient and explained everything clearly. I finally felt less stressed and more in control. Reviewed on: 29th May 2026

I'm new to step change and it's helped me a lot to c...

I'm new to step change and it's helped me a lot to cope with my situation Reviewed on: 29th May 2026

I was worried about contacting stepchang but the sta...

I was worried about contacting stepchang but the staff were friendly and helpful and put me at ease. Reviewed on: 29th May 2026

Got into debt and felt very down.

Got into debt and felt very down. Stepchange helped me and now I can cope Reviewed on: 29th May 2026

I wouldn’t have known what to do without their help

I wouldn’t have known what to do without their help Reviewed on: 29th May 2026

Brilliant advice and helpful

O glad I went here. Understanding, non judgemental and worked with u on the budget form. I would recommend these guys 10000% Reviewed on: 29th May 2026

Positive Step Up

Very Good Service and a relief that all debts are being managed well there. Reviewed on: 29th May 2026

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