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StepChange: Debt Management reviews

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4.95
Based on 14,708 reviews, last reviewed 7th Sep 2025
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

4

Supportive staff They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decisio... Read more Reviewed on: 7th September 2025
Joyce Armantrading's avatar
Joyce Armantrading

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

Review StepChange: Debt Management now

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StepChange Debt Management reviews (14708)

Friendly staff, ready to help

4
Friendly staff, went through everything and came up with a plan affordable to me. Only knocked a star off because the first advisor didn’t explain that debt processing still occur and you can still be taken to court. Second adviser explained all and reassured me, Reviewed on: 8th June 2025
Danniella's avatar
Danniella

I was in financial trouble my creditors piling up.

5
I was in financial trouble my creditors piling up. They've helped without extra charges i pay one monthly payment and they pay my creditors. Every year you go through your dmp to see if you can still afford. Reviewed on: 8th June 2025
Suzi K's avatar
Suzi K

Always a considerate, friendly voice if ever I need...

5
Always a considerate, friendly voice if ever I need to contact stepchange. Made to feel at ease, never embarrassed. Reviewed on: 8th June 2025
Julie H's avatar
Julie H

Every helpful, great customer service and advice

5
Very helpful, great customer service and advice Reviewed on: 8th June 2025
Great's avatar
Great

Smooth and reliable process.

5
Smooth and reliable process. A great help to advancing my life forward with little stress. Reviewed on: 8th June 2025
Kefilwe 's avatar
Kefilwe

This company is here to help !

5
This company is here to help ! Very professional and knowledgeable. Reviewed on: 8th June 2025
Steven L's avatar
Steven L

So far so perfect.

5
So far so perfect. I haven’t yet had any complications that would test anything other than the standard service but hopefully I never do. So far, everything is perfect. Reviewed on: 8th June 2025
AndyMe 's avatar
AndyMe

Very helpful and understanding.

5
Very helpful and understanding. They don't rush you. An their advice is sound. Reviewed on: 7th June 2025
Nigel B's avatar
Nigel B

Helping people to take control

5
I think that this service is excellent at putting customers at ease, they listen and are empathetic to the customers needs. Staff explain the processes very well and do everything that they can to ensure that you understand. They fully supported me and took the stress from me at a time when I really needed support. I could not recommend step-change high enough Reviewed on: 7th June 2025
Lynne Keethlo's avatar
Lynne Keethlo

Excellent service

5
Easy to apply and maintain , found the best plan that worked for me and provided excellent service ever since Reviewed on: 7th June 2025
Sam D's avatar
Sam D

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