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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Non judgmental

Staff friendly and talked through options. They were not judgmental and prepared affordable payment plan Reviewed on: 29th May 2026

From October 2022, after my partner died, I tried to...

From October 2022, after my partner died, I tried to keep paying my Credit Cards, and Loans, but it was to much for me to cope with as the income had dropped a great deal, so after watching Martin Lewis on tv I decided to go to StepChange online, I filled in the form, hiding nothing and within about a week I received an email saying my Debt Repayment Plan was all set up, it reduced my repayments by £377 a month, StepChange did all the negotiating with my 10 creditors too, my first re[ayment was in February 2023, I still have just over 5 years to go but I also have peace of mind and know I will repay every penny I used / borrowed so will also have a clear conscience as well when I’m done, I was reckless with money for sure and will NEVER apply for another Credit Card or Loan when I’ve cleared my current debts…thank you StepChange…Brian. Reviewed on: 29th May 2026

Very helpful.. hep me to sort my debt out

Very helpful. Help me to sort my debts out. If it wasn't for step change I will be struggling. Reviewed on: 29th May 2026

I have been with you service for over seven years up...

I have been with you service for over seven years up to now the help and support and your advice are phenomenal. With out the StepChange Debt advice I would not know how to deal with my debt and the amount of stress I have experienced over the time was overwhelming and shameful. I would like to thank you and sincerely appreciate your support and advice on this important matter as well as your help and understanding of the problem are people who need your help and support. Reviewed on: 29th May 2026

I am very grateful for all the help and support Step...

I am very grateful for all the help and support Stepchange has given me throughout these years. Reviewed on: 29th May 2026

User Friendly

My experience was a smooth operation, from completing a Budget to affordability. The service was very co-operative from getting help on the telephone and online. Reviewed on: 29th May 2026

Thanks to Step Change, I'm getting out of debt and I...

Thanks to Step Change, I'm getting out of debt and I'm very happy that an organization like this exists to help people. I will definitely recommend it to others if they need help. Reviewed on: 29th May 2026

Everyone is always very helpful & reassuring

Everyone is always very helpful, assuring that you pay the minimum to help you get back on track. They are kind & considerate to your feelings, especially reassuring you that all can be worked out to assist your day to day living, thus giving you peace of mind. Reviewed on: 29th May 2026

Stepchange has helped me to manage my debt by dealin...

Stepchange has helped me to manage my debt by dealing with my creditors and setting up an affordable payment plan Reviewed on: 29th May 2026

Step Change 2026

They helped me out of a mess without being judgemental. They sorted everything out and continue to communicate with my debtors so I don’t have to. They took away all the stress so I am able to sleep at night again. Reviewed on: 29th May 2026

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