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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

helped when I was in a very difficult situa...

You have helped when I was in a very difficult situation. I only wish I had approached you earlier you are always there to for help and advice re my debts and communication with my creditors. Reviewed on: 29th May 2026

Your life is important

It has good experience that your debt is not the worst Reviewed on: 29th May 2026

Always very understanding and have the knowledge and...

Always very understanding and have the knowledge and experience to guide you in the right direction. Reviewed on: 29th May 2026

when in fear of losing our home - i chose stepchange...

when in fear of losing our home - i chose stepchange ( recommended by CAB ) you have always been supportive , helpful and realistic. and calmed the financial storms brewing. Thank you Reviewed on: 29th May 2026

Very helpful service highly recommend

Very helpful service highly recommend Reviewed on: 29th May 2026

Debt advice

Step change helped me manage to pay my credit card in an affordable manner. Reviewed on: 29th May 2026

Have been so helpful.

Have been so helpful.from the get go, I struggled with communication because of my mental health, they were extremely kind, and considerate, they took time to explain things to me as I struggled to take in information, since there help I've maintained a healthy balance with my finances, not having to worry about how I was going to eat or pay my bills. I can't thank them enough for the help I have recieved Reviewed on: 29th May 2026

Best thing i ever did!

I was so worried ringing them but they were so supportive and understanding, no judgement at all. They explained everything to me and helped me to make my plan. It's all online so you can check and do reviews on your account rather than ring. You get reminders to review so you really don't have to worry about anything. Don't put it off, ring them today! Reviewed on: 29th May 2026

So Helpful!

So Helpful!!! - Thanks. I would be lost without Stepchange's help! - They have been excellent from day one! Reviewed on: 29th May 2026

It’s Taken a lot of the stress and anxiety off of me...

It’s Taken a lot of the stress and anxiety off of me at very worrying times I was finding it very difficult to cope with everything that was going on in fact I still would struggle without the support of Stepchange Reviewed on: 29th May 2026

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