Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Complete life changer for debt problems

Step Change were incredibly helpful in helping us sort out our debt and repayments. Any issues were sorted straight away and they are always on hand with advice, and to help complete the annual review if you need it. Cannot recommend enough - if you need help with debt, these are the people to help - 5* Reviewed on: 8th June 2025

Step change have changed my life all my debts in one...

Step change have changed my life all my debts in one manageable payment means I can get on with my life and not worry Reviewed on: 8th June 2025

i was very overwhelmed by debt and they helped me re...

i was very overwhelmed by debt and they helped me recover control and get back control over my life its great to know my debts are going down in a controllable and manageable way the customer service is excellent its such a weight off my mind Reviewed on: 8th June 2025

Friendly staff, ready to help

Friendly staff, went through everything and came up with a plan affordable to me. Only knocked a star off because the first advisor didn’t explain that debt processing still occur and you can still be taken to court. Second adviser explained all and reassured me, Reviewed on: 8th June 2025

I was in financial trouble my creditors piling up.

I was in financial trouble my creditors piling up. They've helped without extra charges i pay one monthly payment and they pay my creditors. Every year you go through your dmp to see if you can still afford. Reviewed on: 8th June 2025

Always a considerate, friendly voice if ever I need...

Always a considerate, friendly voice if ever I need to contact stepchange. Made to feel at ease, never embarrassed. Reviewed on: 8th June 2025

Every helpful, great customer service and advice

Very helpful, great customer service and advice Reviewed on: 8th June 2025

Smooth and reliable process.

Smooth and reliable process. A great help to advancing my life forward with little stress. Reviewed on: 8th June 2025

This company is here to help !

This company is here to help ! Very professional and knowledgeable. Reviewed on: 8th June 2025

So far so perfect.

So far so perfect. I haven’t yet had any complications that would test anything other than the standard service but hopefully I never do. So far, everything is perfect. Reviewed on: 8th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 4.92 from 13 reviews
Debt advice
from Money Wellness 4.92 from 5550 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub