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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13428 reviews)

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4.95

Based on 13,428 reviews, last reviewed 25th May 2025

217300% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reassuring to have this service available. Reassuring to have this service available. Helped us deal with our money issues in a positive and affordable way. Reviewed on: 25th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13428)

Review of the StepChange, Debt Management:

When I joined I was in desperate need of help, prior...

When I joined I was in desperate need of help, prior to joining stepchange I was with another insolvency company and was mistreated very badly, so joining stepchange was a breath of fresh air so I truly thank them for getting me back on track Reviewed on: 24th May 2025

Reassuring to have this service available.

Reassuring to have this service available. Helped us deal with our money issues in a positive and affordable way. Reviewed on: 25th May 2025

Stepchange are great was in a right mess with bills...

Stepchange are great was in a right mess with bills and no money seemingly to pay them, rang stepchange and it was the best thing I ever did, they have taken the stress and worry off me with a easy affordable monthly payment that is way better than what I was paying out Reviewed on: 25th May 2025

Thankyou!!

It took some time due to the IVA team but otherwise they were brilliant and never faltered always polite friendly helpful understanding and positive with the outcome Reviewed on: 25th May 2025

From a feeling of deep despair to satisfaction

COVID sunk our finances into a deep hole of despair- the kind and helpful personal assistance from Stepchange assistants helped us work out a budget and presented us with a plan of action. Not only did this help us with peace of mind but for the first time in a long time we felt back in control. Over time there were considerate and helpful articles sent via email to help us with adjustments to our thinking and thus our spending habits. What seemed like an insurmountable task has now became a source of satisfaction as we watch the numbers slowly ebbing away. Reviewed on: 25th May 2025

Helped and understood what help I needed

Helped and understood what help I needed Reviewed on: 25th May 2025

Very supportive

Step Change had helped me during a very difficult financial situation, their support took lot of stress from my life allow me to to focus on my family and career Reviewed on: 25th May 2025

Financial emotions

I had reached a very low point when trying to deal with my financial situation. Having spoken to StepChange staff the outlook is much brighter and there’s a light at the end of the tunnel Reviewed on: 25th May 2025

Non judgemental and supportive from the start.

Non judgemental and supportive from the start. Reviewed on: 25th May 2025

From £40k debts to zero

StepChange helped me go from debts in excess of £40k to a present with zero debts. They were supportive throughout the journey, answering any questions I had. Yes, it took a number of years, but without their help I would still be drowning in ever increasing debt. I would highly recommend StepChange. Reviewed on: 25th May 2025

StepChange changed my life because I felt overwhelmed.

StepChange changed my life because I felt overwhelmed. The staff are very friendly and supportive, I now sleep much better. The fact that they are a free service is amazing, I would always recommend them to family & friends. I will always be totally grateful to them thanks. Reviewed on: 25th May 2025

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