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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13869 reviews)

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4.95

Based on 13,869 reviews, last reviewed 29th May 2025

259900% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Was very helpful sorting my finances out Was very helpful sorting my finances out Reviewed on: 29th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13869)

Review of the StepChange, Debt Management:

StepChange has changed my life.

For me help and support from StepChange has been life changing. As a result of ill health, advancing years and the major ongoing consequences of the Covid Pandemic on my work opportunities I found myself entering a downward spiral where I was trying to maintain everything I was used to with a dramatically reduced income. In no time at all I had run up debts just to cover genuine living expenses, certainly not to fund any frivolous, extravagances. I exhausted all of my savings trying to financially survive and to service the obscene rates of interest applied to overdrafts and credit cards. I realised fairly early on that this situation was dangerous especially when I was buying just about everything including essentials such as groceries on credit cards. I knew I had to do something about this situation but I experienced an unexpected paralysis where I couldn't face up to what I regarded as a personal failure knowing full well that it was unsustainable and only going one way. Then, purely by chance, I had a conversation with someone who had been in a similar position and who had changed their life by contacting StepChange and following their recommendations. I did the same, but even then it took me a while to come to terms with my perceived failure and finally document my exact financial position. StepChange did not judge, they just helped. Once everything was out in the open and a Debt Management Plan was instigated, my life changed. Everything they suggested made sense and was all based in common sense and probably most importantly was affordable and based on actual income. Gone were the endless sleepless nights punctuated in the darkest hours with worries about debt and the dread of yet another notification of rate increases and the endless manipulation of debt by transfer to a 0% card offer which only temporarily relieved the critical issue. I had also tended to shoulder the true extent of my predicament as I didn't want to worry my family. My home life improved as we could suddenly all see beyond this crisis and realise that there is a way to deal with this huge black cloud over your life. StepChange has helped me to restart my life again for which I am very grateful, and to come to terms and deal with all that has dragged me down for the last few years. I no longer have any Credit Cards or Overdrafts. Reviewed on: 27th May 2025

Was very helpful sorting my finances out

Was very helpful sorting my finances out Reviewed on: 29th May 2025

Always supportive no matter what, really helped me a...

Always supportive no matter what, really helped me and my husband through a difficult time Reviewed on: 29th May 2025

Staff I’ve spoken to are always polite and helpful.

Staff I’ve spoken to are always polite and helpful. It’s a free service but most effective in assisting with finances Reviewed on: 29th May 2025

Took the worry from us...

Took the worry from us and sorted all our creditors out Reviewed on: 29th May 2025

My financial difficulties were having an impact on m...

My financial difficulties were having an impact on my mental and emotional wellbeing; I felt ashamed, incredibly overwhelmed, and constantly anxious. The day I spoke to a counsellor from Step Change, I began to feel hope, the counsellor was understanding and very supportive, and I no longer felt alone. I will always be forever grateful to Step Change for making a difference in my life. Reviewed on: 29th May 2025

From desperation to relief.

From desperation to relief. Lovely people sorted it all out in record time. Reviewed on: 29th May 2025

Very friendly team, very helpful and understanding

Very friendly team, very helpful and understanding Reviewed on: 29th May 2025

the easy way

very easy to speak to and easily set plan in place to overcome anxiety and depression Reviewed on: 29th May 2025

Stephanie review

Following a divorce i was struggling things wasn't getting any better until you guys came in and made it manageable. Reviewed on: 29th May 2025

It’s a great help the service is really good speakin...

It’s a great help the service is really good speaking with operators Been polite and understanding and always try to help Reviewed on: 29th May 2025

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