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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14701 reviews)

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4.95

Based on 14,701 reviews, last reviewed 9th Aug 2025

56467% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange has really helped me StepChange has really helped me with one low monthly payment. I love their website because you can easily check your monthly balance. Reviewed on: 9th August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14701)

Amazing service,

Helped me when I was severely in debt and saw no other way out. I’m over half way with the payments on my DMP and I couldn’t be happier. Reviewed on: 8th July 2020

Fantastic service

Always make me feel at ease and stress free when it came to sorting out my debts Reviewed on: 8th July 2020

They do what they can to help in a difficult situation

They helped me deal with creditors in a fair and honest way so I can pay off my debts sensibly without suffering real hardship. Reviewed on: 8th July 2020

Amazing help

I had got myself into a financial state things came to a head when my ex-employer with-held my pay, turned to step change who guided me through the process and carry on supporting me with any queries. Reviewed on: 8th July 2020

Excellent value

You made us feel like we could live again. Reviewed on: 8th July 2020

Top customer service

Always easy to speak too and feel valued as a service user. Sorted my problems with dignity and respect. Reviewed on: 8th July 2020

A warm hug!

Lovely people who genuinely care about your situation and you. Reviewed on: 8th July 2020

Mr C Francis

Top Notch and so far so good. Many thanks for your support. Kind regards, Mr C Francis Reviewed on: 8th July 2020

Turn your frown upside down

From the first contact Step Change have helped me sort my debts into a repayment plan that I can afford The team are constant in their kindness and empathy. I feel reassured when I get in a panic or upset and scared I would highly recommend Step Change I am now able to sleep again Thankyou so vey very much Reviewed on: 8th July 2020

Relaxing and professional environment.

Amazing customer service, genuinely cares for their clients and interest. also sort out the best deals and offer a very helpful, honest and best advise in relation to debt management in very friendly and very professional environment. Reviewed on: 8th July 2020

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