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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Life is manageable with step change

I was lost before step change but now I’m found with step change so thank you Reviewed on: 23rd July 2021

Excellent service

Have me peace of mind and so helpful Reviewed on: 23rd July 2021

Step Change - Life Saver

Step Change delivers excellent customer service sometimes in difficult circumstances Reviewed on: 23rd July 2021

Very helpful in difficult times

StepChange is always praised for its charitable work to help the helpless people who struggle to pay their debts. Reviewed on: 23rd July 2021

Very helpful with advice and very detailed in communication

Being with Stepchange had help me though out years with my debt and I appreciate them helping me through the tuff Financial Times. Thanks you! Reviewed on: 23rd July 2021

Sent from heaven

Head was buried in the sand until I met these guys modern day angels Reviewed on: 23rd July 2021

A life saver.

Allowed me to survive and still repay all of my outstanding debts. Reviewed on: 23rd July 2021

Kind, understanding and no judgement

I have found SC responsive and supportive Reviewed on: 23rd July 2021

Fantastic advice and help

Fantastic help and support when things went wrong in my life, set me on the right track to pick up the pieces and start over Reviewed on: 23rd July 2021

Lifesaver

Easy to deal with and not judgee Reviewed on: 23rd July 2021

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