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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,618 reviews, last reviewed 12th Jun 2026
187250% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026
Eva's avatar
Eva

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18618)

Lifesaving

5
Stepchange has changed our life tremendously. The worry has been lifted and we can live life with more enjoyment with our family. Thank you stepchange Reviewed on: 23rd July 2021
Elisabeth 's avatar
Elisabeth

An Understanding and Reassuring Service

5
Step Change have helped me to get my debts in order and manageable. Their staff are understanding and friendly and the process is very straightforward. I would recommend them to anyone who needs help with their debts. Reviewed on: 23rd July 2021
Jenny Elliott's avatar
Jenny Elliott

Excellent company

5
I have had the best advice and help from step change. They do certainly not judge you and are kind and respectful with you on the phone Reviewed on: 23rd July 2021
Sallyann johnston's avatar
Sallyann johnston

Debt management plan

5
I was sinking in debt and struggling with finances monthly ,but Step Change helped me to get back on track.. Reviewed on: 23rd July 2021
Taffy Fortune's avatar
Taffy Fortune

Great service resulting in life changing resolution

5
After years of struggling with debt I contacted stepchange who reviewed my circumstances provided me with expert advise which resulted in them setting up a DMP for me ,from the moment I made that 1st call to every annual review since they have offered me great peace of mind and acted with professionalism and understanding at a very difficult time for me / 5 star service and product . Reviewed on: 23rd July 2021
Helen wyles's avatar
Helen wyles

Helped me get my finances under control.

5
I was way overstretched on credit. After contacting Stepchange I managed to get my debts under control, take on a new job and will be debt free by next August. I couldn’t have done it without their help. Reviewed on: 23rd July 2021
iandlodge@gmail.com's avatar
[email protected]

Excellent

5
Can't fault stepchange for all their help Reviewed on: 23rd July 2021
Cairns's avatar
Cairns

Great cleaning Tool

5
Always prompt and helpful..Very polite friendly Staff Reviewed on: 23rd July 2021
Adrian John Watson's avatar
Adrian John Watson

Helpful

5
They’ve helped me to clear my debt. Peace of mind and free from stress.. Recommend to anyone Reviewed on: 23rd July 2021
frictiongeorge@yahoo.com's avatar
[email protected]

First Class service

5
Total understanding of circumstances and of the worry it causes. The procedure fully explained and also seriousness of following the process.The staff very good and experienced in speaking to clients.Good staff make good company. Reviewed on: 23rd July 2021
wallace's avatar
wallace

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