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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Easy help when needed

Can’t say how much pressure stepchange has lifted from me. I feel like I have a life and goal to end my financial troubles. Reviewed on: 8th July 2020

Priceless service

I cannot thank Step Change enough for helping me get my debts under control. I was treat with utmost respect, kindness and understanding in my time of need and know they are still there with me every step of the way should I need advice or support. Reviewed on: 8th July 2020

Step change a big jump out of debt

Excellent service very knowledgeable and respond rapidly To your enquiry Reviewed on: 8th July 2020

Excellent

Very helpful and very helpful excellent Reviewed on: 8th July 2020

best of the rest

Hav`ent been with them but in my view they have handled my personals absalutely perfectely my bet is on STEP CHANGE Reviewed on: 8th July 2020

GENUINE!!!

True professionals.A proper charity with genuinely good-intention to rely on when you need a helping hand the most. Reviewed on: 8th July 2020

Highly recommended for the 2020 Award

Absolutely, sensitively professionally in the delivery of their supportive services Reviewed on: 8th July 2020

Peace of mind

After months of sleepless nights and worry. I contacted step change. They were understanding And very helpful. They dealt with everything professionally and quickly. Best decision I’ve made. I now have total peace of mind. Reviewed on: 8th July 2020

Amazing

The team is very friendly and understanding, I’ve been with step change for some years and never once has any of the staff any other than helpful & reassuring. Reviewed on: 8th July 2020

very helpful

helped me in my debt management and spread my debts Reviewed on: 8th July 2020

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