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StepChange: Debt Management reviews

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4.95
Based on 14,704 reviews, last reviewed 21st Aug 2025
5% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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Latest highest rating:

5

I didn’t know who to turn to , I phoned stepchange a... I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off Reviewed on: 21st August 2025
Sharie's avatar
Sharie

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14704)

Excellent service

5
Excellent service Advice great customer service Reviewed on: 8th July 2020
Suhel Miah's avatar
Suhel Miah

The best way to deal with debt

5
Here is a charity where the staff will understand your debt and related problems, and help you to develop a realistic plan for getting out of debt; as this plan is implemented, Step Change staff will be there to help you all the way. Reviewed on: 8th July 2020
Dr Christopher A Birt's avatar
Dr Christopher A Birt

Amazing

5
Mostly caring, understanding customer advisors Reviewed on: 8th July 2020
Emma Millard's avatar
Emma Millard

Steps to stress free

5
We were extremely worried and stressed about our financial situation which was effecting our health and wellbeing’s. Our bank was unable to help us and recommend us to Steps change debt charity. From our first call to them we felt there was someone who understood our problems and were not judgemental , what a relief, Such wonderful advisors took us step by step through the whole procedure, we called them when ever we were unsure , and each time we phoned they were wonderful.This is a Charity who deliver and deserve to be recognised for there ongoing and good work. Reviewed on: 8th July 2020
Lorraine Waters's avatar
Lorraine Waters

Step change are Amazing!

5
Ever since I first spoke to step change they made me feel a lot calmer and at ease about my debts. I didn’t know what my life would turn out like with being scared of my finances, now I am in a debt management plan it has helped my mental health and finances a lot and I am forever grateful for the the guidance and support from the team. Reviewed on: 8th July 2020
Victoria's avatar
Victoria

Great people, very helpful

5
Very helpful and friendly people who don't judge you! Reviewed on: 8th July 2020
Rachel Smith's avatar
Rachel Smith

Finally debt free

5
Been very supportive throughout my plan couldn’t have become debt free without their help Reviewed on: 8th July 2020
Julie's avatar
Julie

Stepchange

5
Stepchange helped me with my finances very pleased with there service Reviewed on: 8th July 2020
Lisa's avatar
Lisa

Step Change is a Life Saver

5
Debt that builds up and then hits you in the face is terrifying. Without the help and support that they have given me, I would not have coped with the situation I was in. Reviewed on: 8th July 2020
Sarah MadEye Douglas's avatar
Sarah MadEye Douglas

Sons money problems

5
I got in touch with stepchange to get help for my son. They have been amazing once I’d sent all debt and financial details they sorted it all out. One payment each month to them and they then pay it out to debtors. Less stressful life now couldn’t thank them enough. 5 star service also get a statement each month so I know what’s being paid out . Reviewed on: 8th July 2020
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Helen hammon

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