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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Always there to help,help to put my mind to rest.

I got into financial difficultys through the general cost of living and felt I was losing everything but stepchange helped me sort my life out. Reviewed on: 23rd July 2021

Helped me so much still here!

Keeps me going great bunch of people Reviewed on: 23rd July 2021

Saved me

I was in thousands of pounds debt and did not know where to turn. Applying to stepchange literally saved my mental health from getting even worse than it already was. Stepchange are so helpful with helpful tips and the budget means I am rebuilding my life. Thank you stepchange you are my hero! Reviewed on: 23rd July 2021

Relief

Stepchange have been amazing from the start. Very understanding, professional and helpful. They have helped me sleep at night knowing everything is in hand and under control. Thank you Reviewed on: 23rd July 2021

Light at the end of the tunnel

The people at step change want to help you to become Debt free and help you to see that there is light at the end of the tunnel Reviewed on: 23rd July 2021

Respect helpful and useful.

Very glad to meet step change Less worried about my credit problems. Reviewed on: 23rd July 2021

Professional

sympathetic friendly staff, helped sort my life, thank you Reviewed on: 23rd July 2021

Great service relieves the pressure on you.

Nothing too much trouble.Very helpful staff. Reviewed on: 23rd July 2021

Excellent service

Very understanding polite and guide you in the right direction. On your dept Reviewed on: 23rd July 2021

Positively get your life back on track

Day to day life has it challenges for everyone. Sometimes we can be blind as to what is really happening to our finances until it too late. Feeling stressed and anxious where and how going pay for something is not good feeling and when it’s grinding you down month on month there came a point that felt there’s no way out and who to talk too. Thankfully, took the step to speak to step change and the whole process was straightforward, the colleagues are very helpful and professional, caring and assist in guiding you through the process. The service I received and continue to receive has been excellent from the outset. Manageable monthly payments and through COVID has been exceptional support. I would highly recommend. Reviewed on: 23rd July 2021

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