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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,615 reviews, last reviewed 11th Jun 2026
187150% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

They are good listeners and so give good advice to y... They are good listeners and so give good advice to your problems of debt. Reviewed on: 11th June 2026
John Beazley's avatar
John Beazley

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18615)

Confidential and non judgemental

5
A company which understands and helps in the best way possible without judgement Reviewed on: 23rd July 2021
Susan Brown 's avatar
Susan Brown

Brilliant service

5
Step change literally saved my life. Debt was having a bad effect on my mental health,I contacted Step Change who were able to provide me with a plan to pay my debt off. There was no judgment and everyone I've spoken to have been very knowledgable and very helpful. Life has changed for me and it wouldn't have happened without Step Change Reviewed on: 23rd July 2021
A walters's avatar
A walters

A Great Relief

5
Very understanding and extremely efficient. I’m very confident that they will help me sort out my problem Reviewed on: 23rd July 2021
jackie@cornfieldsonline.net's avatar
[email protected]

Definitely Recommend

3
StepChanges support takes away the stress and worry and helps you sleep again at night… Reviewed on: 23rd July 2021
Shaun 's avatar
Shaun

Gives me price of mind

5
Piece of mind is what I get, no companies hassling me anymore Reviewed on: 23rd July 2021
millymorgan46@hotmail.com's avatar
[email protected]

Awesome, effortless

5
I was in a bad place with debts and mental health. Not only did they give me help with my debts, they went above and beyond by givin me contacts for my well being as well. Absolutely recommend them to anyone struglling with financial difficulties!! Reviewed on: 23rd July 2021
Tomas Mclaren's avatar
Tomas Mclaren

peace of mind, reduce stress level

5
Highly Stressed, worried. Step change helped in so many ways. Calmed me down, were very proactive in dealing with my creditors and the bottom line has helped in a more stress free family. They give the best help to a family in financial stress. I have recommended them to several friends and will continue to do so. Reviewed on: 23rd July 2021
Bill Robertson's avatar
Bill Robertson

Excellent

5
Really helped me get back on track couldn’t ask for any more always there to help Reviewed on: 23rd July 2021
rob bradbury's avatar
rob bradbury

Best step to take when you think you have nowhere to go.

5
I believe if not for this company and their understanding staff I probably wouldn't be typing this review. Anyone in debt and scared to make the call " I was " make that call, it will bring peace of mind and so so much stress relief to live you're life again. Reviewed on: 23rd July 2021
eamon toye's avatar
eamon toye

Absolutely l will definitely recommend

5
My experience with step change was good one and still extremely excellent. Reviewed on: 23rd July 2021
Okechukwu Amadi's avatar
Okechukwu Amadi

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