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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

85% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Amazing

So helpful, I felt so guilty for being in debt but they truly put my mind at rest. Reviewed on: 8th July 2020

Helped me hope again!

I was referred to Stepchange by a friend and was quite anxious about calling. However, everyone I spoke to was extremely kind and helpful and I was amazed at how quickly I could be debt free by have a proper DMP, without calling I would have never paid my debts off. Now I just have 24 months to go and I have hope again. So grateful for everything they have done I would definitely recommend them to others who are struggling Reviewed on: 8th July 2020

Highly recommended

Great advice, great support and follow up advice. Non judgemental and very understanding Reviewed on: 8th July 2020

Light in the deepest darkness

When we first contacted Step Change, we had reached the end of everything. Our income was entirely paying off debts so that we could then use the same credit cards (and go over limits) just to try and survive. After just one phone call I cried with pure relief - relief that there was a way out, relief that someone had been able to listen, relief that there really was hope. Step Change have rescued us. I can't bear to even think about what would have happened without them. Reviewed on: 8th July 2020

Supported me through a life crisis

Supported me through a life crisis - I had accumulated credit card debts after my divorce - StepChange helped me to schedule manageable repayments. Reviewed on: 8th July 2020

Excellent Service.

I was so frightened making that first call. But as soon as I spoke to an advisor, all that fell away. Your organisation has been so empathic and supportive, I stopped feeling so ashamed, that I got into financial difficulties. Thank you so much for your help and support. Reviewed on: 8th July 2020

Easy help when needed

Can’t say how much pressure stepchange has lifted from me. I feel like I have a life and goal to end my financial troubles. Reviewed on: 8th July 2020

Priceless service

I cannot thank Step Change enough for helping me get my debts under control. I was treat with utmost respect, kindness and understanding in my time of need and know they are still there with me every step of the way should I need advice or support. Reviewed on: 8th July 2020

Step change a big jump out of debt

Excellent service very knowledgeable and respond rapidly To your enquiry Reviewed on: 8th July 2020

Excellent

Very helpful and very helpful excellent Reviewed on: 8th July 2020

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