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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13900 reviews)

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4.95

Based on 13,900 reviews, last reviewed 31st May 2025

262900% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

informative... Every time I have needed to phone staff have been very informative,respectful and have done everything they can to keep me informed, how to go about t... Read more Reviewed on: 31st May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13900)

Worry Free

Since i contacted Step Change in May 2019 my life changed. I was constantly dreading knocks on my door or post delivered. Glad i took the plunge and got in touch with thhem. The advisor took his time going through my debts. In the end a plan was sorted out for me and now with just one monthly payment my debts are all going down. It will take a while, my life is back on track. Thanks to Step Change. Reviewed on: 3rd July 2020

Life savers

Just ringing them, sorting through my debts and coming up with many solutions to help and picking the right one for me was a massive weight from my shoulders! I can’t thank them enough. Just talking to them made me feel at ease and we hadn’t even started talking about my debts by this point. Reviewed on: 12th June 2020

Life Changing

Step Change have changed my life in a way nobody else could. After spending three years in denial, having my debts build up because I was ignoring all letters and phone calls I eventually couldn’t run anymore and one of my creditors froze my account for two months and told me to contact Step Change. Even then, I contacted Step Change at the very end of the two months. I was afraid, embarrassed, worried at what they would say. When I called they were so understanding, reassuring in a way I can’t even put into words. They helped me set up a debt repayment plan, they took control and said I could repay all my creditors and be debt free in just over one year. And all of a sudden my chest didn’t feel so heavy, this huge weight had gone and I could breath again. I didn’t realise how much worrying about my debt and hiding it from friends and family was eating me up inside. The people I spoke to were amazing, so compassionate and made me feel like it was all going to be ok. I can’t believe this amazing service is free. I had never heard of Step Change before, I think a lot of people will be the same. I guess it’s not the sort charity you want to be familiar with. But they have been there for me when nobody else has been. Step Change deserve this award and so much more. People won’t be aware of them, but they are always there to catch you when you fall. Reviewed on: 9th June 2020

Perfect from start to finish.

Debt free finally! Thanks so much to all at step change. You're amazing! Reviewed on: 7th June 2020

Helpful and positive

I have used these. Ive pointed others to them too. They are an amazing charity that help in desperate times. They set up plans or speak to companys in behalf of you, if needed. They are very reassuring when your in your dark place with debt Reviewed on: 6th June 2020

Nearing the end

Fifteen years ago I was in deep financial trouble but with the help of Step Change I have almost cleared the debt. Reviewed on: 6th June 2020

Excellent service

Step change helped me so much after my husband left me , cant thsnknthem enough Reviewed on: 5th June 2020

Saved my life

A few year ago I had debt coming from everywhere more than I was paying out more than I earned and ended up getting credit card after credit card help. Once I got in touch with step change they help so much took a lot pressure off me helping me with my finances and slowly getting my debt down to a manageable level, with out step change helping me I dont think I would be here today as the only way out a few year ago was to try anf take my own life and be free. Reviewed on: 5th June 2020

Absolute life savers

I was a really, really low point in my life. I had gone into our local Yorkshire building society to try and swap our mortgage from the Halifax. I completely broke down in front of the manager and she advised me to contact Step Change. I did just that and they completely changed my life. Thank you. Reviewed on: 5th June 2020

Non judgemental advice regarding debt

A first class service from start to finish, with wise, kind, knowledgeable staff to guide people through the misery of debt, with the goal of managing finances to be debt free. They were a lifeline to me, in the darkest of times. Reviewed on: 5th June 2020

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