Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,614 reviews, last reviewed 11th Jun 2026
187100% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Step change gave me a lot of help & support at a ver... Step change gave me a lot of help & support at a very stressful time Reviewed on: 11th June 2026
E M's avatar
E M

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (18614)

Brilliant staff

5
Thank you for all your help with my debts Reviewed on: 23rd July 2021
marilynpipa@hotmail.co.uk's avatar
[email protected]

Great service

5
After contacting Step Change (it was then CCCS) I was treated well and my creditors settled down into an organised way thanks to Stepchange. Reviewed on: 23rd July 2021
Marshall Greer's avatar
Marshall Greer

well experience staff members providing exeptional service.

5
Exellent customer care techniques and well experience staff, educate customers about all options and helping to go head. Reviewed on: 23rd July 2021
Prabhath Perera's avatar
Prabhath Perera

Help out of hell

5
Couldn't recommend step change anymore if I tried, I really was struggling with debt and hiding it from my partner and really could not see a way out , step change moved heaven and earth for me and removed such a weight off of my shoulders that I would never of came back out from . Very friendly and helpful customer service and everything done so effortlessly for me . Thank you to a one in a million company who really can change people's lives around. Reviewed on: 23rd July 2021
Oneveryhappycustomer's avatar
Oneveryhappycustomer

A Step-Change back to a normal life

5
My wife became seriously ill and had to have Open Heart Surgery. We still had two children at school and my wife was unable to work for about three and a half years. With a mortgage, a loan and four mouths to feed plus all of the other usual bills on one wage, the credits cards eventually maxed out. We'd painted ourselves into a corner financially and needed a way out of this somehow - the bank actually suggested Step-Change to us. So I contacted them and found the whole process very easy and helpful. They managed to put my mind at ease, by putting a Debt Management Plan in place that took a single monthly payment to pay our creditors. We are now almost three-quarters of our way back to being debt-free once again. Thank you Step-Change! Reviewed on: 23rd July 2021
Daniel's avatar
Daniel

brilliant

5
Absolutely brilliant, more than helpful and very friendly Reviewed on: 23rd July 2021
liam's avatar
liam

Fantastic service

5
Stepchange really helped me when I was going through a hard time. They showed compassion and understanding and helped me find a solution for my debt problems. Reviewed on: 23rd July 2021
Lisa Eldridge's avatar
Lisa Eldridge

Light at the end of the tunnel

5
Takes the pressure off you and you can see the light at the end of the tunnel. Sleep becomes good, phone calls and the postman do not scare you. The people who work for Step Change are so kind and understanding. I have never looked back. Reviewed on: 23rd July 2021
Mandy Wicks's avatar
Mandy Wicks

Life changers

5
Stepchange helped me in my path to a stress free life. Having racked up many gambling debts, it is fair to say that I was in a bit of a mess with very little hope for my future. The team at Stepchange were so helpful with assessing my situation and discussing my best options. Having been dealing with Debtors, it is so refreshing to speak to friendly and helpful people who don't make you feel useless. I can honestly say that every person I have spoken to at Stepchange has had the same positive and helpful attitude. Thanks for all of your help and in my opinion you should be winning this award hands down. Reviewed on: 23rd July 2021
George Lambert's avatar
George Lambert

Confidential and non judgemental

5
A company which understands and helps in the best way possible without judgement Reviewed on: 23rd July 2021
Susan Brown 's avatar
Susan Brown

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill