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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Excellent, friendly and a lifeline for me

Excellent support, helping me face my debts with a way out and a fresh start in life. Reviewed on: 8th July 2020

Brilliant so helpful

Helped me when I needed to. Be reassured that I there wasn t only Me who had got myself into an impossible situation that I could see no end out of the dark tunnel Reviewed on: 8th July 2020

Saved me my life

No hassle and a weight taken off my shoulders. Thank you Reviewed on: 8th July 2020

Very good service

They are all very understanding and don't make you feel ashamed to be in dedt Reviewed on: 8th July 2020

Excellent service

I am receiving excellent service from stepchange since last 6 years , the team is very supportive and helpful I am really happy and much more relaxed since I am with stepchange. Thank you stepchange. Reviewed on: 8th July 2020

Excellent service, advice, and support all along my debt problems

I'm very happy with StepChange even with one month I was having money problems I could miss a month and carry on with payments the month after. Over all a very satisfactory service. Reviewed on: 8th July 2020

Enjoyable

Very professional in all they do Reviewed on: 8th July 2020

StepChange does what it says it does.

It's helped me clear a particular debt that was like a millstone around my neck. Reviewed on: 8th July 2020

Excellent

Excellent customer service and helpful staff very friendly and professional Reviewed on: 8th July 2020

The wonderful people

Thank you so much for helping me and saving my family life.thanks Reviewed on: 8th July 2020

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