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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18609 reviews)

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4.92

Based on 18,609 reviews, last reviewed 11th Jun 2026

186850% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

After weeks of worrying After weeks of worrying, we approached Step Change, the best decision we made. Very helpful staff, never made to feel awkward with the situation you f... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18609)

Brilliant service with emotional intelligence intelligence

No judgement and was treated with respect. They showed great support at a time I was drowning both mentally and emotionally. They save many lives without knowing. Thank you. You deserve more Reviewed on: 23rd July 2021

Excellent

Excellent service and advise from the very start would highly recommend Reviewed on: 23rd July 2021

Debt management

Overall experience very good, polite understanding staff, go out of their way to support me. Fully recommend this service. Reviewed on: 23rd July 2021

Very helpful and reassuring

Put my mind at rest and managed my debt Reviewed on: 23rd July 2021

always there to help you

i was in such a mess before i contacted stepchange. and no matter what problems you have they are there to help and recommend what help is best for you even if you deside to go a different way tbey are always there to support you but i must say they know what best for you and i would always take note Reviewed on: 23rd July 2021

Mohammad

Since thy took my responsibility of debt i m full stress out..thx Reviewed on: 23rd July 2021

Step change review

Stepchange help me out a lot and now I can say I’m debt free great customer services and would recommend them Reviewed on: 23rd July 2021

Instant weight lifted

Normal lovely ladies, dealt with me and my horrendous anxiety ~ my debt is now being cleared and my anxiety is under control. They are the absolute best. Honest and transparent. No hidden sales pitches. Only your best interests at the heart of the matter - Thank you and good luck. Reviewed on: 23rd July 2021

Step Change took a tremendous weight from my shoulders.

From the beginning of my initial enquiry into Step Change offering me and my creditors a solution to my debt problems, to the present day. I have been able to live a life closer to normal and free for those dark thoughts when my debts were slowly pushing me to that horrible place of the ultimate and final solution. I am now very close to freeing myself from debt and it has all been possible with the help and understanding of Step Change. Reviewed on: 23rd July 2021

Financially help

Very good service , they are really good Reviewed on: 23rd July 2021

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