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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18672)

Thank you step change

5
I just wanted to say a huge thank you to step change as they've helped me out with my financial situation that I had got myself into and couldn't get out too but with their help I've been able to sort out my life a bit better now and and with the help I'm getting from them I don't have to worry about things so much now as I have worries and anxiety issues about everything especially my financial situation too. I'm so grateful for step change for all their help and I hope that they win. Thanks again step change. From Andrea. Reviewed on: 24th July 2021
Andrea Sweatman's avatar
Andrea Sweatman

Excellent Service

5
Lovely friendly staff always ready to go the extra mile and deliver exceptional customer service. Reviewed on: 24th July 2021
Geoffrey Gibbs's avatar
Geoffrey Gibbs

Amazing

5
They have helped me so much have been able too sleep so much better since speaking to them Reviewed on: 24th July 2021
Laur A Croft's avatar
Laur A Croft

So Helpful

5
The team are helpful and compassionate they took the time to understand our situation and gave us several options on what path to choose to resolve it. Reviewed on: 24th July 2021
H Cornwall's avatar
H Cornwall

In Control

5
Since I joined the service has been excellent and put me more in control leaving me feeling positive about my future finances. Step Change keep an eye on my situation and if during my review they feel I am paying too much they will adjust my payments accordingly. Overall an excellent service. Reviewed on: 24th July 2021
John Fleming's avatar
John Fleming

Amazing organisation

5
They have helped over the years, without bias or judgment, to help me get back on track and have taught me healthier spending habits. I couldn't have done it without them! Reviewed on: 24th July 2021
Shelly Turner's avatar
Shelly Turner

Excellent

5
Excellent help and understanding of a difficult situation Reviewed on: 24th July 2021
Kevin Annette Hooper's avatar
Kevin Annette Hooper

Gave me peace of mind

5
Great communication and advice, gave me peace of mind when I was struggling to find help with my situation , always friendly and never judging, helped me find a solution and carry on with my life in a dark period Reviewed on: 24th July 2021
g's avatar
g

Excellent

5
I was so worried when I first contacted step change, but they put me at ease and put me a plan in place, I an so grateful Reviewed on: 24th July 2021
Caron Kettlewell's avatar
Caron Kettlewell

Professional but Caring

5
I have found Step change right from the beginning of my long road out of debt to be both understanding,professional but most importantly giving me Sound advice with regards to my situation... Reviewed on: 24th July 2021
Bob Hazard's avatar
Bob Hazard

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