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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18672)

Excellent, brilliant

5
Incredible help and amazing service Reviewed on: 24th July 2021
David Arenstein 's avatar
David Arenstein

got my life back

5
stepchange has lifted a pall of worry from me, by arranging an affordable repayment of my debts. Reviewed on: 24th July 2021
ken heathfield's avatar
ken heathfield

Understanding, sympathetic

5
Everyone has been so supportive, sympathetic and understanding. Giving me great advice, especially this last difficult year during COVID when I was furloughed. They really care. Reviewed on: 24th July 2021
palfreyjayne@gmail.com's avatar
[email protected]

They are very helpful for us.

5
I could count on them because they turned out lives around when we need there help Reviewed on: 24th July 2021
Mrs E Eshun's avatar
Mrs E Eshun

Great help

5
I was drowning in a sea of debt and really stressed and got fantastic support and service Reviewed on: 24th July 2021
Shelley Rosenberg's avatar
Shelley Rosenberg

Supporting Step Change for 2021 Consumer Credit Awards

5
Step Change have provided an excellent service. After my first contact with Step Change I feel a better control of my situation and more positive about the future. Reviewed on: 24th July 2021
Sergio Gonzalez-Cortes's avatar
Sergio Gonzalez-Cortes

very helpfull

4
puts your mind at rest under difficult times Reviewed on: 24th July 2021
Lynn Brenton's avatar
Lynn Brenton

Very helpful and caring

5
Always available to help with no problems Always polite and helpful Reviewed on: 24th July 2021
Miriam Grey's avatar
Miriam Grey

great service

5
they are great and friendly and really understanding Reviewed on: 24th July 2021
kazza's avatar
kazza

Sympathies listeners and easy to deal with

5
Easy to talk to with lots of good information and advice Reviewed on: 24th July 2021
maryyn thirlwall's avatar
maryyn thirlwall

Review StepChange: Debt advice now

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