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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14474 reviews)

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4.95

Based on 14,474 reviews, last reviewed 8th Jun 2025

318200% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

helpfulvery helpful and policte team took time to li... helpfulvery helpful and policte team took time to listen and help out Reviewed on: 8th June 2025

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14474)

Review of the StepChange, Debt Management:

The light at the end of the tunnel

Stepchange provided me with not just money relief they provided me with stress relief. I was spiralling further into debt when I found their service and they stabilised me. Their help and guidance is the light at the end of the tunnel. I am less than a year away from the end of my DMP and they have taught me how to be more responsible with my money. I highly recommend contacting them if you need help too. Reviewed on: 27th May 2025

helpfulvery helpful and policte team took time to li...

helpfulvery helpful and policte team took time to listen and help out Reviewed on: 8th June 2025

Stepchange helped me manage my debt by setting up a...

Stepchange helped me manage my debt by setting up a debt management plan Reviewed on: 8th June 2025

Everything makes you feel a weight off your shoulders .

Everything makes you feel a weight off your shoulders . Friendly service very helpful Reviewed on: 8th June 2025

Knowledgeable and very supportive.

Knowledgeable and very supportive. Would definitely recommend. Reviewed on: 8th June 2025

I mainly use the online portal to keep an eye on my...

I mainly use the online portal to keep an eye on my account and it is very easy to navigate and use. I have also rang in some times and I have always found the staff there very professional, knowledgeable and friendly. They are also non judgmental. Reviewed on: 8th June 2025

StepChange, thank you so much for your help

When I first spoke to StepChange, I was stuck in a terrible cycle of increasing debt and high-interest, short-term loans. This was severely damaging my mental wellbeing and I couldn't see a way forward. Through their expert and non-judgemental support, StepChange have enabled me to completely transform not only my financial situation, but how I feel each day. I no longer dread waking up, and feelings of shame and hopelessness no longer dictate my mood. I am making inroads into my debt every month in an affordable way. I will always be grateful to StepChange and will always recommend them, they are an amazing and vital organisation. Reviewed on: 8th June 2025

Staff were very helpful and make you feel like they...

Staff were very helpful and make you feel like they want to help Reviewed on: 8th June 2025

Very helpful and stress free.

Very helpful and stress free. Customer service is excellent. Reviewed on: 8th June 2025

My time with stepchange from the first time that i s...

My time with stepchange from the first time that i spoke to one of the assistance, gave me back my life. It may be possible that some may say that the debt. i had was relatively small, but to me it was like the national debt. But the time spent talking to the, assistant and being made to feel that i was not alone. Everything was explained to me very clearly, and i was given a number of options how to bring my debt under control. The fact that i did not have to speak directly to the people i was in debt to, helped to make me relax, and deal with my life. I have always been sorry for being in debt, and it is not something i take lightly or any pride in, but without stepchange my life would have been a different story. I hope once my debt is cleared, the only debt i will have, will be a debt of gratitude to stepchange. Which i may never be able to repay. I do not believe thankyou is repayment enough, but it is all i have to offer,ihope you can except this. Once again, THANKYOU. Reviewed on: 8th June 2025

Magnanimous Step Change.

My experience with Step Change lingers on for years positively Reviewed on: 8th June 2025

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