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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13921 reviews)

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4.95

Based on 13,921 reviews, last reviewed 2nd Jun 2025

264900% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They are always very helpful whenever I need to phon... They are always very helpful whenever I need to phone for advice Reviewed on: 2nd June 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13921)

Review of the StepChange, Debt Management:

Strongly recommend

Very nice and helpful customer service, the website (customer account) is easy and understandable, They solved all my financial problems. Highly recommend. Reviewed on: 30th May 2025

They are always very helpful whenever I need to phon...

They are always very helpful whenever I need to phone for advice Reviewed on: 2nd June 2025

Amazing! Thank you for everything.

I was at my lowest and almost lost my home due to my relationship breaking down. The ladies and gents I’ve dealt with at StepChange were amazing. From day one until right now, every call has been friendly, personable, and empathetic. At one point I had to reduce my payments by two thirds, but as long as lines of communication are kept open and they are kept updated, they were able to keep helping me. I am now one payment away from clearing my debt plan and I can’t praise StepChange enough for all of their help and support through it all. Thank you - from the bottom of my heart - thank you Reviewed on: 2nd June 2025

SR 1971 ..

Stepchange taken a lot of pressure of my shoulders by helping me sort my loan payments into an affordable amount I can pay each month . Reviewed on: 2nd June 2025

Very knowledgeable people who are very supportive in...

Very knowledgeable people who are very supportive in a time of huge stress and pressure Reviewed on: 2nd June 2025

Brilliant staff who helped us get on top of things,...

Brilliant staff who helped us get on top of things, no judging just calm and helpful Reviewed on: 2nd June 2025

Invaluable service.

I don't know what I'd have done without StepChange. They have been a complete lifesaver. Highly recommended for anyone in debt and unsure how to get out. Reviewed on: 2nd June 2025

Always keeping me informed and always helpful

Always keeping me informed and always helpful Reviewed on: 1st June 2025

Got to a stage when couldnt face the growing mail ge...

Got to a stage when couldnt face the growing mail getting from the creditors. I knew I had to di something so took the courage to speak with Stepchange,in the end I had nothing to worry about as they made you feel at ease and always talked you through everything and helped in any way that they could. Once everything was completed and put into place then I started to feel more relaxed in things knowing that I had help there if ever needed Reviewed on: 1st June 2025

Good advice and great help

We have been clients with step change for many years and always have had an excellent sevice Reviewed on: 1st June 2025

I'm very pleased with the service and assistance

I'm very pleased with the service and assistance Reviewed on: 1st June 2025

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