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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

85% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Very helpful

Overall very helpful website is easy to work your way through. Reviewed on: 8th July 2020

Great and Reliable Service

The charity were so easy to communicate with from the beginning. Staff were patient and made the process of getting help and advice really un-threatening and straightforward. They send regular updates and have been easy to work with. Reviewed on: 8th July 2020

Stepchange

Stepchange has always been very helpful both initially in helping me find a solution to my debts that was suitable for both myself and for my creditors and also in explaining any changes to my DMP such as creditors selling on my debts. Very friendly, helpful and extremely professional staff and providing regular updates and informative emails. Reviewed on: 8th July 2020

So Helpful

stepchange are amazing and took away the stress of my finances when we couldnt manage anymore and didnt know where to turn.in less than 2 yrs we will be debt free. Reviewed on: 8th July 2020

Extremely helpful

Everyone one you talk to at Step Change are very helpful and understanding and treat you with respect Reviewed on: 8th July 2020

Lifesaving service

StepChange helped me when I was in total despair. Reviewed on: 8th July 2020

great service

Tell us a little more about your experience...I will recommend them to friends and family as their services are great. Reviewed on: 8th July 2020

Hassle Free Relief

I had gone from being single to having 4 step children and one on the way within six months, I had debts that were affordable when I was alone and then became out of hand when all I wanted was to provide for my children. Step change resolved my issues with ease and Hassle Free, which gave me the security and assurances I needed to be there for my newly born daughter. Reviewed on: 8th July 2020

Fantastic

So helpful, made me stress free and helped with my debt! Reviewed on: 8th July 2020

Peace of Mind

Stepchange changed my life they are kind considerate people who take the e time to listen to you and most if all her help you get peace of mind and I can now sleep at night Just the best xx Reviewed on: 8th July 2020

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