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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Very good company

They are very helpful and always have been .call anytime always friendly they do not judge Circumstances always open and fair ..can’t fault Reviewed on: 8th July 2020

MR mark steven

Outstanding help I've cleared 50 per cent of substantial debt because of stepchange the advice second to none Reviewed on: 8th July 2020

Very helpful and easy to talk to

I was very stressed and didn’t know what to do about my debts, but step change helped me and set up a plan I could afford. Now I will be debt free by next year. Thank you Reviewed on: 8th July 2020

Superb Service

They are so helpful at your time of need Reviewed on: 8th July 2020

Very helpful

Overall very helpful website is easy to work your way through. Reviewed on: 8th July 2020

Great and Reliable Service

The charity were so easy to communicate with from the beginning. Staff were patient and made the process of getting help and advice really un-threatening and straightforward. They send regular updates and have been easy to work with. Reviewed on: 8th July 2020

Stepchange

Stepchange has always been very helpful both initially in helping me find a solution to my debts that was suitable for both myself and for my creditors and also in explaining any changes to my DMP such as creditors selling on my debts. Very friendly, helpful and extremely professional staff and providing regular updates and informative emails. Reviewed on: 8th July 2020

So Helpful

stepchange are amazing and took away the stress of my finances when we couldnt manage anymore and didnt know where to turn.in less than 2 yrs we will be debt free. Reviewed on: 8th July 2020

Extremely helpful

Everyone one you talk to at Step Change are very helpful and understanding and treat you with respect Reviewed on: 8th July 2020

Lifesaving service

StepChange helped me when I was in total despair. Reviewed on: 8th July 2020

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