Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18618 reviews)

View other StepChange products

4.92

Based on 18,618 reviews, last reviewed 12th Jun 2026

187250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18618)

Fear turned into Relief

I am totally amazed at how Step Management work. The staff on the end of the phone make you feel they understan and do all that thry can to help overcome the problem however long it takes/ Reviewed on: 23rd July 2021

Amazing support from the very beginning

Very very helpful and reassuring with frequent tips and hints and answers to common questions. The end is in sight and I'm very excited!! Reviewed on: 23rd July 2021

Help in time of need

From the first phone call the staff were very helpful and sympathetic. I never felt as if I was a burden for getting into debt and all suggestion were greatly received. Reviewed on: 23rd July 2021

Striking The Right Balance

I have found the Customer Service of StepChange over the years helpful and efficient. For what is such a challenging and sensitive experience in people’s lives, the staff at StepChange manage to strike just the right balance of professionalism and empathy towards their client. Thank you to all the team members at StepChange, whom I have personally dealt with over the years. Reviewed on: 23rd July 2021

Reliable, accurate, Life Savers!

Excellent customer service, friendly, knowledgeable and trustworthy Reviewed on: 23rd July 2021

Professional and Great Help when you need it.

All my dealings with them have been professional, helpful and kind at a time I needed them and continue to need them. Great Service when most of their clients don’t plan to be their clients. Reviewed on: 23rd July 2021

Helpful

You understood my situation, taken a lot of stress .As I didn’t know where to turn. Reviewed on: 23rd July 2021

Fantastic company

When I was struggling contacted them step change they have helped me put my finances in order , thank you. Reviewed on: 23rd July 2021

Step Change

Stopped me having sleepless nights. Reviewed on: 23rd July 2021

DMP

I got all the answers I asked and staff are really helpful Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews
Debt advice
from Money Wellness 4.89 from 5987 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub