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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14700 reviews)

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4.95

Based on 14,700 reviews, last reviewed 5th Aug 2025

56450% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and understanding. Professional and understanding.. fantastic help in managing dept. Would highly recommended.. Reviewed on: 5th August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14700)

Life savers!

We were in a really bad place and couldn’t see a way out until StepChange helped us take control. Reviewed on: 8th July 2020

Great service!

Really helpful and informative staff; Stepchange helped me regain control of my finances, reduced my anxiety and gave me peace of mind! Reviewed on: 8th July 2020

Stepchange has changed our lives

After feeling sick and desperate at how to pay our bills it has taken a lot of pressure off us. By being able to pay a certain amount to which everyone agrees although for us the guilt has never gone away. We aren't bad people but owing money has made us feel that way although it was our fault we got in debt. To be able to speak to someone who didn't make us feel horrible was such a massive help, as we felt horrible enough. Wish we had learnt how to manage money when younger although we never had enough money and of course credit always seems a good option at the time. So readily available. Thank u so much Stepchange. Reviewed on: 8th July 2020

Very good company

They are very helpful and always have been .call anytime always friendly they do not judge Circumstances always open and fair ..can’t fault Reviewed on: 8th July 2020

MR mark steven

Outstanding help I've cleared 50 per cent of substantial debt because of stepchange the advice second to none Reviewed on: 8th July 2020

Very helpful and easy to talk to

I was very stressed and didn’t know what to do about my debts, but step change helped me and set up a plan I could afford. Now I will be debt free by next year. Thank you Reviewed on: 8th July 2020

Superb Service

They are so helpful at your time of need Reviewed on: 8th July 2020

Very helpful

Overall very helpful website is easy to work your way through. Reviewed on: 8th July 2020

Great and Reliable Service

The charity were so easy to communicate with from the beginning. Staff were patient and made the process of getting help and advice really un-threatening and straightforward. They send regular updates and have been easy to work with. Reviewed on: 8th July 2020

Stepchange

Stepchange has always been very helpful both initially in helping me find a solution to my debts that was suitable for both myself and for my creditors and also in explaining any changes to my DMP such as creditors selling on my debts. Very friendly, helpful and extremely professional staff and providing regular updates and informative emails. Reviewed on: 8th July 2020

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