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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14700 reviews)

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4.95

Based on 14,700 reviews, last reviewed 5th Aug 2025

56450% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and understanding. Professional and understanding.. fantastic help in managing dept. Would highly recommended.. Reviewed on: 5th August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14700)

Changed my life

Contacted stepchange after being advised to, they were fabulous, didn't judge me and talked me through every option available made me feel like a huge weight has been lifted. Reviewed on: 8th July 2020

Step Change helped me to keep my sanity when it seemed impossible. Thank you.

Nothing is too much trouble the advice is fantastic and precise, just what is needed when you're not in a good place. Reviewed on: 8th July 2020

Life changing

Step Change changed my life and helped me when it felt nobody else would. Reviewed on: 8th July 2020

It is so painless

The process is so easy and painless with automated reviews, regular updates and plenty of advice and information. Reviewed on: 8th July 2020

A step in the right direction!

StepChange were recommended to me by a friend and their support and advice helped put me back in control and on the right path to a stress free life. I have gone on to recommend them to friends myself. Reviewed on: 8th July 2020

Briloiant

StepChange has been amazing helping us to sort out our debts and ensuring we could manage our payments easily and without any more hassle. Reviewed on: 8th July 2020

Saved me from depression and sleepless nights, due to health issues

Step Change saved me and supported me throughout my health issues, due to having breast cancer, 2 parathyroid operations, a stroke and being diagnosed with fibromyalgia a number of years ago. The staff are professional, understanding and very caring. I have been supported by Step Change for over 6years and continue with them in my retirement. I have been in lockdown since March 2020 and am still in isolation until August, Step Change have been there for me every Step of the way Reviewed on: 8th July 2020

Should have contacted sooner

I didn’t miss my monthly payments but struggled every month after paying them. I didn’t want to give in and admit defeat and have the embarrassment of people judging me. I finally gave in and rang step change and they changed everything. I’m not able to manage all my payments and can finally see my balances coming down. My only regret is not ringing sooner. They were so helpful and made me feel at ease. I didn’t feel judged and they were very helpful. If I had called sooner rather than struggle I’d likely be out of debt by now. Reviewed on: 8th July 2020

Calm, knowledgeable and on your side

Great from start to finish. From the first phone call where I was bricking it about admitting what a state my finances were in, speaking to a non judgemental and knowledgable consultant through the easy set of up of debt management plan. Even when I’ve had disasters like my car breaking down and stressed about meeting my payments the team at Step Change have been so helpful. 100 percent recommend them to anyone who needs help. Reviewed on: 8th July 2020

MR Ozay Gul

customer service is very friendly and very helpfull l m so happy l have this company Reviewed on: 8th July 2020

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