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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Excellent value

You made us feel like we could live again. Reviewed on: 8th July 2020

Top customer service

Always easy to speak too and feel valued as a service user. Sorted my problems with dignity and respect. Reviewed on: 8th July 2020

A warm hug!

Lovely people who genuinely care about your situation and you. Reviewed on: 8th July 2020

Mr C Francis

Top Notch and so far so good. Many thanks for your support. Kind regards, Mr C Francis Reviewed on: 8th July 2020

Turn your frown upside down

From the first contact Step Change have helped me sort my debts into a repayment plan that I can afford The team are constant in their kindness and empathy. I feel reassured when I get in a panic or upset and scared I would highly recommend Step Change I am now able to sleep again Thankyou so vey very much Reviewed on: 8th July 2020

Relaxing and professional environment.

Amazing customer service, genuinely cares for their clients and interest. also sort out the best deals and offer a very helpful, honest and best advise in relation to debt management in very friendly and very professional environment. Reviewed on: 8th July 2020

Best debt advice agency

Friendly and empathetic advisors got my DMP set up within two weeks. The pressure lifted off my family and me. I would be pleased to recommend to people needing advice and help. Reviewed on: 8th July 2020

So understanding and always available to update changes in circumstances

As above and so supporting to changing life circumstances Reviewed on: 8th July 2020

Looked after us indeed continue to do so fantastic Organization

We got into debt , and without bias or opinion have set us on the road to a debt free life , we cannot thank them enough Reviewed on: 8th July 2020

Great work

Very grateful for the help and support Reviewed on: 8th July 2020

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