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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14700 reviews)

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4.95

Based on 14,700 reviews, last reviewed 5th Aug 2025

56450% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and understanding. Professional and understanding.. fantastic help in managing dept. Would highly recommended.. Reviewed on: 5th August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14700)

KNIGHTS IN SHINING ARMOUR

THEY HELPED ME THROUGH A VERY STRESSFUL TIME AND CONTINUE TO HELP ME EVEN NOW. Reviewed on: 8th July 2020

EXCELLENT

VERY PLEASED WITH THE HELP STEP CHANGE AS GIVIMG ME Reviewed on: 8th July 2020

Life savers

Turned my life around and got debt free. A new start thanks to stepchange. Reviewed on: 8th July 2020

Debt free at last

Step change have always kept me up to date with regular statements and advise with how to cope with my debts this month I have made my final payment and I am so glad I went with them. Reviewed on: 8th July 2020

A weight being lifted

Really helpful staff. I didn’t feel as though I was being judged about my debt at all. I have had my plan for a few years now and I am slowly getting things back on track. I can see light at the end of the tunnel now. I would definitely recommend Step Change to anyone struggling with debt. The sleepless night will disappear. Reviewed on: 8th July 2020

Great service

Great company which provides up to date information in a no judgmental way. Provide practical solutions to enable me to be debt free as quick as possible Reviewed on: 8th July 2020

Step change have allowed me to live again

Step change is always there to help . They listen and give you advice. Reviewed on: 8th July 2020

Took all my stress away!

The first time I contacted Stepchange, I was a mess mentally due to my financial difficulties and dept. Upon speaking to the advisors at Stepchange I was reassured instantly, I was given a lot of information and help in setting a budget plan. I don’t know what I would have done or where I would have been if Stepchange didn’t exist! A huge burden was lifted off my shoulders the minute my dmp started. I have now been with Stepchange for 4 years. All my debts will be paid off by next year. I can’t thank Stepchange enough, it’s only because of this charity I was able to get back on track mentally too. I would recommend them 100%. Thank you! Reviewed on: 8th July 2020

StepChange helped me recover my financial security

I was in a terrible state financially before I contacted Stepchange. It was affecting my mental health in a terrible way. I just couldn’t see a way out. They spent so much time talking to me and helping me sort out my finances from a mess to a manageable Payment plan and even contacted my creditors for me. I going to take a long time, but I can see light at the end of the tunnel and in the meantime, I have peace of mind and can live! Reviewed on: 8th July 2020

Happy Custom

The staff at Step Change are very friendly and helpful and always give good advice and excellent payment plans and always a phone call away if any problems crop up. Reviewed on: 8th July 2020

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