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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,619 reviews, last reviewed 12th Jun 2026
187300% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Great Service Great service, pleasure to deal with. Good experience allround. Reviewed on: 12th June 2026
Michelle's avatar
Michelle

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18619)

Caring

5
You feel the company really cares about you Reviewed on: 23rd July 2021
Geoff Thomson 's avatar
Geoff Thomson

Help is at hand

5
The help received from Stepchange in managing my debt situation was invaluable, the stress was taken away, the service was non jugemental reassuring and professional Reviewed on: 23rd July 2021
William Harvey's avatar
William Harvey

Great service.

5
I’m am so grateful for all of the support I received for stepchange. They helped with budgeting and identifying all the creditors. They helped consolidate all debts into one monthly payment based on my current circumstances. I would’ve been in real trouble if it wasn’t for them. Thank you. Reviewed on: 23rd July 2021
Rob's avatar
Rob

Best credit consumer ever!!!

5
They are so helpful and informative. No other place is like them. Reviewed on: 23rd July 2021
Chantell's avatar
Chantell

Excellent help & service

5
Very friendly & helpful team doing their best to provide best options for people Reviewed on: 23rd July 2021
Karine's avatar
Karine

More helpful than you could ever imagine

5
Stepchange are the friendliest and most helpful people I’ve dealt with before. Their apathy and kindness shown to your financial situation is incredible. When I first discovered who they were and spoke to them they put my mind at ease and took the financial weight off of my shoulders. So grateful for them and the help their customer service reps show all the time Reviewed on: 23rd July 2021
Lee Wilkinson's avatar
Lee Wilkinson

I don't think I could survive without help

5
Absolutely excellent customer service, always helpful. Made my life so much clearer Reviewed on: 23rd July 2021
Ilvija Wallbridge's avatar
Ilvija Wallbridge

Brilliant kind understanding

5
Stepchange are life savers , without there help I would not be here today,words can't say the help they give. Reviewed on: 23rd July 2021
Fenton Exley's avatar
Fenton Exley

Excellent Debt company

5
Me and my partner were in debt and didn’t know where to turn. We were told about StepChange and life is so much better now. A massive weight was lifted off our shoulders what an amazing personal service StepChange has provided 10 out of 10 Reviewed on: 23rd July 2021
Kevin Baker's avatar
Kevin Baker

Best ever

5
I phoned up as I was putting my head in the sand and thought problems would go restless nights not eating on top of health problems. I was advised to give step change a ring to take control my mistakes and worked on a dmp that will help pay off my debts and allow us to breath again. I was not judged and they were really helpful and advice on all of the actions I could take . I get my debt looked at and what spare money I have a realistic amount which I can pay each month . Without there help I dread to think where I would be.. Reviewed on: 23rd July 2021
Jim's avatar
Jim

Review StepChange: Debt advice now

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