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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

85% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

I am 100% satisfied

you can always count on the customer's help and understanding Reviewed on: 8th July 2020

Amazing people make a successful business,!

Step change have literally saved my life. I was under so much stress, pressure, I could not see a way out, except for a final solution. Then Step change did just that. One step at a time, with patience, understanding and genuine care they guided me through all options available to me, and it was no where near as ominous as I had it all pictured in my darkest moments. Slowly, diligently we agreed a plan, and out the wheels in motion for my gradual steps for a debt free life. The customer representatives are very knowledgeable and have all the options, answers to reassure you. Step change DESERVES recognition because they genuinely care, understand. Step change truthfully are absolutely amazing. Reviewed on: 8th July 2020

Excellent service

Complete support. Even when your circumstances change always there for help and advice. Would highly recommend for people who struggle with debt Reviewed on: 8th July 2020

Life saver

Husband was made redundant several times over a few years they helped us each time adjust our budget and pay our debts it was such a huge weight off our shoulders, we new we weren’t dealing with this on our own. Unless you are in this situation it’s difficult to grasp how draining being in debt is it effects ever aspect of your life Reviewed on: 8th July 2020

Life is so much rosier now less worries

I feel a huge weight has been lifted Reviewed on: 8th July 2020

Brilliant Support and Guidance

At a time when people are at their lowest ebb, StepChange are a shining light. Fantastic help, guidance and ongoing support Reviewed on: 8th July 2020

Gave me the confidence to resolve my financial problems

Clear Structured Impartial Helped me in my hour of need and helped put me back on the right track Reviewed on: 8th July 2020

Perfect

I would recommend step change to anybody they are helping me through my credits and have been a really positive company to work with Reviewed on: 8th July 2020

Brilliant

They were there to help me and were really great Reviewed on: 8th July 2020

So supportive

Have been so helpful and reassuring and given very good advice Reviewed on: 8th July 2020

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