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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Gave me the confidence to resolve my financial problems

Clear Structured Impartial Helped me in my hour of need and helped put me back on the right track Reviewed on: 8th July 2020

Perfect

I would recommend step change to anybody they are helping me through my credits and have been a really positive company to work with Reviewed on: 8th July 2020

Brilliant

They were there to help me and were really great Reviewed on: 8th July 2020

So supportive

Have been so helpful and reassuring and given very good advice Reviewed on: 8th July 2020

Piece of mind from Step Change

Step Change helped me out of a black hole. I feel much better knowing my dept are under control . Looking forward to getting back to having my depts ending, not long now. Reviewed on: 8th July 2020

Financial peace of mind

They have been such a positive addition to my life. Helped calm my anxiety & focus my Overwhelmed mind. The staff are very well trained & helpful. Great service. Reviewed on: 8th July 2020

Lifesavers

Brought me and my husband total peace of mind and an anxiety free life by allowing us a DMP plan. I was on the verge of breakdown with stress until I found Stepchange. Lovely helpful staff who never judge. Reviewed on: 8th July 2020

KNIGHTS IN SHINING ARMOUR

THEY HELPED ME THROUGH A VERY STRESSFUL TIME AND CONTINUE TO HELP ME EVEN NOW. Reviewed on: 8th July 2020

EXCELLENT

VERY PLEASED WITH THE HELP STEP CHANGE AS GIVIMG ME Reviewed on: 8th July 2020

Life savers

Turned my life around and got debt free. A new start thanks to stepchange. Reviewed on: 8th July 2020

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