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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14714 reviews)

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4.95

Based on 14,714 reviews, last reviewed 22nd Dec 2025

83% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until ... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14714)

Step change have allowed me to live again

Step change is always there to help . They listen and give you advice. Reviewed on: 8th July 2020

Took all my stress away!

The first time I contacted Stepchange, I was a mess mentally due to my financial difficulties and dept. Upon speaking to the advisors at Stepchange I was reassured instantly, I was given a lot of information and help in setting a budget plan. I don’t know what I would have done or where I would have been if Stepchange didn’t exist! A huge burden was lifted off my shoulders the minute my dmp started. I have now been with Stepchange for 4 years. All my debts will be paid off by next year. I can’t thank Stepchange enough, it’s only because of this charity I was able to get back on track mentally too. I would recommend them 100%. Thank you! Reviewed on: 8th July 2020

StepChange helped me recover my financial security

I was in a terrible state financially before I contacted Stepchange. It was affecting my mental health in a terrible way. I just couldn’t see a way out. They spent so much time talking to me and helping me sort out my finances from a mess to a manageable Payment plan and even contacted my creditors for me. I going to take a long time, but I can see light at the end of the tunnel and in the meantime, I have peace of mind and can live! Reviewed on: 8th July 2020

Happy Custom

The staff at Step Change are very friendly and helpful and always give good advice and excellent payment plans and always a phone call away if any problems crop up. Reviewed on: 8th July 2020

Brilliant Advice and Service

Stepchange helped me a lot when my debts got out of control. They don't judge you and provide the very best support and advice to help you through your financial difficulties. I would 100% recommend them to anyone. Reviewed on: 8th July 2020

Took me onboard.

Friendly, helpful, knowledgeable easy to talk to and sorted my shit out thanks a million xx Reviewed on: 8th July 2020

Excellent

Expert advice, very proffesional Reviewed on: 8th July 2020

There in my hours of dispare

Having first lost my husband, then my family business, I had racked up personal debts. To have someone to take over talking to everyone to organise a payment plan, was needed for my delicate state of mind. I was beyond being able to cope with the worry. Stepchange were very fast in turning everything round and putting that layer between me and my creditors. It enabled me to sleep and slowly rebuild some of my confidence. Thank you Stepchange, still a way to go. I feel creditors, if you say Stepchange They immediately know you have something in place and you are trying. Reviewed on: 8th July 2020

Strongly recommended

They are reliable and take a way my stress. Reviewed on: 8th July 2020

StepChange saved my mental and financial health

I can’t thank Stepchange enough! I honestly thought debt had become an inevitable part of my life. I was always coping with just being on the edge of whether or not I could afford my life. I was stressed and anxious, my mental health was fragile at best. As soon as StepChange helped me, from the first phonecall to the arrangement of my DMP I felt like I wasn’t alone. I trusted their advice and felt confident that things were manageable. Now I’m nearly at the end of my DMP and I’m making plans for how to keep saving and continue budgeting. I can look to a bright future where I am able to make choices. Reviewed on: 8th July 2020

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