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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14699 reviews)

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4.95

Based on 14,699 reviews, last reviewed 27th Jul 2025

169700% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They help set me upon a plan thats working. They help set me upon a plan that’s working. Reviewed on: 27th July 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14699)

Easy process;great knowledgeable caring staff

Easy to navigate website. Caring staff give clear, easy to understand advice in an empathetic way. Online management is simple to use and takes the stress out of debt management. Only a phone call away if you need clarity or support for your debts. Reviewed on: 8th July 2020

Helpful and understanding

I was so depressed after I had got into debt through no fault of my own, Step Change went through everything with me and I felt so much better, started sleeping, blood pressure lowering, thank you so much for being there for me and for giving the ongoing support Reviewed on: 8th July 2020

Very proficient

Excellent service very approachable all round very good service Reviewed on: 8th July 2020

Pillar of support

Having been left with a lot of debt from a previous relationship, I was scared that I would drown in it and not be able to support my young family. Step Change were so supportive and they have always reassured me whenever I’ve needed to check on something that I’ve received from my creditors or adjust my plan. I was so worried about asking for help but I really didn’t need to be and I wish I’d have turned to them earlier. Reviewed on: 8th July 2020

Always there to give a helping hand with the right advise

I was left with thousands of pounds of debt when I split from my ex wife and was on the verge of giving up until a friend mentioned step change so as a last resort I made that call and I’m glad I did because now I’m making regular affordable payments to my creditors and now slowly building my life back thanks to step change Reviewed on: 8th July 2020

Awesome

Helpful and honest. Perfect service that makes such a difference to the circumstances I found myself in. Thank you! Reviewed on: 8th July 2020

Excellent service provided from you.

I have a great experience about step change,you are the life saver and very best .I strongly recommend the people who are struggling their lives can join you and spend good life .best wishes for you always. Reviewed on: 8th July 2020

Great service

Staff are friendly and efficient, they make you feel like they genuinely care about you. I'm very happy with the service I've received and would definately recommend them to family and friends Reviewed on: 8th July 2020

Both myself and my wife could not have survived the past three years without the help of StepChange.

I became mentally unwell and was unable to work as a teacher. Also my wife became critically ill and financially we could not cope with bills. StepChange helped us both to manage our outgoings into one monthly bill which would be affordable. This has allowed both of us to regain our health and within a few years we will at last be debt free. Reviewed on: 8th July 2020

Helpful and understanding

Helped me not to worry, have supported me by freezing payments whilst furloughed. Great charity. Reviewed on: 8th July 2020

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StepChange: Debt Management reviews

169700% increase in 5 star reviews

500% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review StepChange: Debt Management now

StepChange Debt Management reviews (14699)

Easy process;great knowledgeable caring staff

Helpful and understanding

Very proficient

Pillar of support

Always there to give a helping hand with the right advise

Awesome

Excellent service provided from you.

Great service

Both myself and my wife could not have survived the past three years without the help of StepChange.

Helpful and understanding

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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