Write a review

StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14571 reviews)

View other StepChange products

4.95

Based on 14,571 reviews, last reviewed 11th Jun 2025

327500% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Don't let debt ruin your life. Faced with spiralling debts and not seeing a way out I was at the end of my hope and feeling suicidally depressed.. A friend suggested that I speak to... Read more Reviewed on: 11th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

Read all reviews See your review

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14571)

Review of the StepChange, Debt Management:

Great help and advice from STEPCHANGE

From the very start of my debt, STEPCHANGE have continued to assist me with my creditors and payments. I have a 12 month review of my circumstances so I only pay what I can afford each month. Which has helped a lot. There’s no pressure from STEPCHANGE. Reviewed on: 9th June 2025

Don't let debt ruin your life.

Faced with spiralling debts and not seeing a way out I was at the end of my hope and feeling suicidally depressed.. A friend suggested that I speak to Step change and my life changed for the better as a result. All of the calls and letters stopped and I am now making one monthly payment to Step change who then allocate funds to my creditors. Reviewed on: 11th June 2025

Every person that has assisted me have been so helpf...

Every person that has assisted me have been so helpful and kind.They know it’s a massive step for people to take that first step and pick up the phone.My only regret is that I didn’t do it sooner.I feel in control of life again and not afraid to pick up the phone and no more mountains of letters.Changed life for me.. Reviewed on: 11th June 2025

Not impressed

It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number rather than a person and communication is extremely poor regarding decisions made on your behalf. Reviewed on: 10th June 2025

Amazing, listened to my financial difficulties and c...

Amazing, listened to my financial difficulties and consolidated all my debts into one affordable payment. Reviewed on: 10th June 2025

When I called step change they were really understan...

When I called step change they were really understanding, non judgemental, sympathetic and extremely helpful. They took a massive weight off my shoulders and gave me the peace of mind I needed with affordable monthly payments. Reviewed on: 10th June 2025

At my time of being worried sick that I had got into...

At my time of being worried sick that I had got into debt . I approached a company that charged for doing the same thing that step change does for free . I will always be grateful the help I received. The worry was taken from me. Fantastic service Reviewed on: 10th June 2025

StepChange have helped me out of a financial nightmare.

StepChange have helped me out of a financial nightmare. I don't know how I would have managed without them. Their advisors are firm but fair, and most importantly, non-judgmental. They help you organise a budget and contact your creditors to arrange regular payments. A life-saving service! Reviewed on: 10th June 2025

Great service and helped me a great deal

Great service and helped me a great deal Reviewed on: 10th June 2025

I have been with Stepchanges for around about 10years.

I have been with Stepchanges for around about 10years. I have found them very understanding and helpful all the way through. The review is easy to fill in Reviewed on: 10th June 2025

From the initial contact with the team to now the se...

From the initial contact with the team to now the service has been very good. They explained everything to me and found the best plan that worked for me and my family. They give regular updates and respond to queries I have quickly. I would highly recommend them to anyone struggling with debt Reviewed on: 10th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 4.54 from 7 reviews
Debt Solutions
from PayPlan 4.94 from 22304 reviews
Debt Advice
from My Debt Plan 4.83 from 346 reviews

There's still more to see!

StepChange has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub