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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,668 reviews, last reviewed 25th Jul 2026
75660% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026
Lmozo's avatar
Lmozo

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18668)

Great Support and Advice When It's Needed

5
At a dire point in my life, when faced with seemingly insurmountable debt following the loss of my job, Stepchange was there to help and guide me through the maze of financial challenges that arose. Today, just a few years later, I am almost debt free, made possible by the well constructed, realistic and achievable Debt Management Plan originated by Stepchange, for which I am truly appreciative. Reviewed on: 23rd July 2021
Martin James's avatar
Martin James

Very good service

5
1st class service very helpful highly recommended thank you for helping me Reviewed on: 23rd July 2021
Alan's avatar
Alan

great friendly service

5
i was at my wits end with worry about my debt and financial situation, i took my head out the sand and phoned stepchange, i’m so glad i did, from the moment they answered the phone the put my mind at rest and made me stop worrying straight away, they were very friendly and sympathetic and went through all my debts with me and kept reassuring me not to worry they will find a solution to sort out the mess i was in, after a long chat in the telephone all my debts were in place and a plan was arranged and now i’m worry free thanks to stepchange, i make a monthly payment , the phone calls and debt letters have stopped and i can breathe again and know i will be debt free in the future, i can’t thank them enough, i can live my life again without the worry and stress, thankyou stepchange you are brilliant. Reviewed on: 23rd July 2021
Lee west midlands 's avatar
Lee west midlands

Helpful

5
StepChange has helped me deal with uncontrollable debt, keeps me informed thru email of my progress. Also sending me information around living with debt. They’re there to help when you’re drowning Reviewed on: 23rd July 2021
Laura's avatar
Laura

Life changing service

4
An easy, friendly service to use,and basically life changing.If you find yourself in the growing spiral of debt I can highly recommend Stepchange. Reviewed on: 23rd July 2021
Paul Panama's avatar
Paul Panama

Compassionate

5
Contacted Step Change a few years ago. They were and still is the most helpful and non judgemental. Their in depth knowledge in debt management is truly amazing and they are here to help. They are the best. Reviewed on: 23rd July 2021
Marc Maury's avatar
Marc Maury

Debt Management

5
Very helpful people who put you at ease. Reviewed on: 23rd July 2021
Gnd's avatar
Gnd

Amazing service

5
Stepchange took a weight of my mind helping me . Friendly service that made you feel not judged . Reviewed on: 23rd July 2021
Donna Hackett's avatar
Donna Hackett

Amazing service

5
Step change have changed my life completely. Thank You Reviewed on: 23rd July 2021
rrumbiranie@yahoo.com's avatar
[email protected]

Literally lifesaving

5
Stepchange have been my lifeline for the past few years as I was becoming increasingly depressed and anxious about my debt and didn’t know where to turn. Through them I have been able to arrange regular payments and all the stress and strain has been lifted from my shoulders. Reviewed on: 23rd July 2021
Jeanette Gentry's avatar
Jeanette Gentry

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