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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Very understanding & helpful

Was in a slot of debt & really feeling suicidal & spoke to stao change & they helped & explained about my debt & really thankful Reviewed on: 8th July 2020

Great Support

I was very worried about my situation but as soon as I contacted Step Change I was helped by a reassuring person in a nonjudgmental way. After supplying my details a payment plan was set up before long and my worries became easier. Thank you for your kind and efficient service. Reviewed on: 8th July 2020

Well Impressed

Step change have been brilliant to me before I joined them I was in a real dark place with dents that were leading to more serious health problems but now I’ve been put on a plan that suits me and I can afford each month and it gets the creditors off my back Reviewed on: 8th July 2020

Gave us the much needed help to keep paying our debt but enabling us to live

Excellent service always there at the end of the phone Reviewed on: 8th July 2020

Lifeline and reassuring during difficult circumstances

have been dealing with step change fir a few years and the service they provide is invaluable! The customer service advisers are so empathic and can't do enough to help and provide reassurance when needed cant recommend them enough. Reviewed on: 8th July 2020

Fantastic team and always helpful if you have any problems

Sometimes you worry about your budget and they always give you advice on what's best for your debts Reviewed on: 8th July 2020

Excellent customer service

I have a DMP set up with StepChange and they have always been helpful whenever I’ve had to contact them, they’re friendly and professional and truly care for their customers Reviewed on: 8th July 2020

A friend in crisis

When your at the end of your tether and can’t cope, there is a solution! Stepchange. For me it was a release and gave me the will to restructure all my debts. 3yrs on and alls well and I no longer worry about debt. All my debts are now managed by stepchange and they are with me throughout. Reviewed on: 8th July 2020

Have helped me ENORMOUSLY

Having helped me with my health and my husbands Also myself being a frontline worker My husband a key worker CANNOT THANKYOU ENOUGH!!! Reviewed on: 8th July 2020

Brilliant service

Never had a problem with the team brilliant customer service Reviewed on: 8th July 2020

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