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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,668 reviews, last reviewed 25th Jul 2026
75660% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026
Lmozo's avatar
Lmozo

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18668)

outstanding service

5
A great service ,non judgmental and really helpful Reviewed on: 23rd July 2021
Andrew Giles's avatar
Andrew Giles

Life saver

4
I have had great help and advice from stepchange, I would not have survived without their advice! Reviewed on: 23rd July 2021
Denise Figgest's avatar
Denise Figgest

Life. Saving

5
I was desperate. Didn't know what iwas going to do, my health was suffering iwas really at the end of my tether until I went to Stepchange, the people there are so great, they don't judge you, thank you Stepchange, I will always be sincerely grateful for your advice and support. Reviewed on: 23rd July 2021
Karen Cikes's avatar
Karen Cikes

Stress removed

5
I had gotten my finances in a mess over several years and was totally stressed by the situation I was in by the time I finally called Stepchange, usual pattern, thought I’d got everything under control then boom, you realise you haven’t and you can’t see a way out. From the very first call Stepchange took that stress away with their calm attitude and total understanding of the situation, dealing with creditors and arranging a DMP after explaining several options. Only wish I’d called them much sooner! Reviewed on: 23rd July 2021
AC's avatar
AC

Help when needed

5
Step change was and is my life line . When I was drowning in debt, I owed lot's of money, but now I'm gradually paying it off there's a light at the end of the darkness. Reviewed on: 23rd July 2021
reg Harper's avatar
reg Harper

I was able to sleep at night for the first time in months after a kind man from Step Change helped mep

5
Our finances changed over a period of a few months from being affluent to being in debt to the point of me having a breakdown. First it was lack of work and then the pandemic. Step Change wasn't somewhere I'd heard of but a friend told me about them. I telephoned them and they sorted out a plan for us. I hate being in this position but can't thank them enough for their help and understanding. Reviewed on: 23rd July 2021
Jan's avatar
Jan

Excellent

5
Professional understanding thoughtful Reviewed on: 23rd July 2021
Linda Kiddell's avatar
Linda Kiddell

First class service

5
Stepchange helped me out of a mess. Staff are very kind and helpful Reviewed on: 23rd July 2021
Richard smith 's avatar
Richard smith

Excellent

5
They have helped me set up a plan and get my finances back in track. I have 3 months left on plan my and it feels great. StepChange took all the stress away for me. my only regret is i wish id got in roich sooner! Reviewed on: 23rd July 2021
Lauren Jade Gibbons's avatar
Lauren Jade Gibbons

A SELFLESS LIFESAVER

5
The services I have received from StepChange over the years has helped me to be more financially discipline, and also equipped me with a better money management. Reviewed on: 23rd July 2021
H Adeyemi's avatar
H Adeyemi

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