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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14704 reviews)

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4.95

Based on 14,704 reviews, last reviewed 21st Aug 2025

69% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I didn’t know who to turn to , I phoned stepchange a... I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off Reviewed on: 21st August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14704)

Gave us the much needed help to keep paying our debt but enabling us to live

Excellent service always there at the end of the phone Reviewed on: 8th July 2020

Lifeline and reassuring during difficult circumstances

have been dealing with step change fir a few years and the service they provide is invaluable! The customer service advisers are so empathic and can't do enough to help and provide reassurance when needed cant recommend them enough. Reviewed on: 8th July 2020

Fantastic team and always helpful if you have any problems

Sometimes you worry about your budget and they always give you advice on what's best for your debts Reviewed on: 8th July 2020

Excellent customer service

I have a DMP set up with StepChange and they have always been helpful whenever I’ve had to contact them, they’re friendly and professional and truly care for their customers Reviewed on: 8th July 2020

A friend in crisis

When your at the end of your tether and can’t cope, there is a solution! Stepchange. For me it was a release and gave me the will to restructure all my debts. 3yrs on and alls well and I no longer worry about debt. All my debts are now managed by stepchange and they are with me throughout. Reviewed on: 8th July 2020

Have helped me ENORMOUSLY

Having helped me with my health and my husbands Also myself being a frontline worker My husband a key worker CANNOT THANKYOU ENOUGH!!! Reviewed on: 8th July 2020

Brilliant service

Never had a problem with the team brilliant customer service Reviewed on: 8th July 2020

The first step to be debt free.

I accrued thousands in debt and due to my Financial situation changing I started to struggle to pay my obligations. Step Change were very understanding and helped me choose a solution to satisfy my debts. I’m in a debt management plan and it makes it very simple, one direct debits a month, and no more stress. Never fear debt, there’s always a solution, and I believe Step Change is the best choice. I’ve used Step Change for three years, and so far their methods have helped me pay back £3500 out of £9800. Excellent service! Reviewed on: 8th July 2020

Supportive not judgemental

I felt supported and free from judgement throughout the process, which reduced my anxiety massively Reviewed on: 8th July 2020

Absolutely wonderful

I can honestly say Step Change have changed my life. I was so anxious and depressed about my debts and from the very onset they have been kind, reassuring, and supportive. I have received information and updates frequently. Everyone I speak to is so lovely and helpful - I could not recommend them highly enough. Thank you, TRULY, FOR ALL YOU HAVE DONE. Reviewed on: 8th July 2020

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