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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

What a great company to help people who need it

I couldn’t say more about Stepchange and praise them more even if I tried. They are helpful, friendly, understanding and always there when people need them. Admitting that you are struggling and need help is a hard and emotional journey, but this company make it much more easier! Reviewed on: 23rd July 2021

Just really honest and helpful

At the start of the pandemic they really helped with getting my finances in order Reviewed on: 23rd July 2021

Amazing

A massive weight lifted off my shoulders with Step Change. I got my life back. Reviewed on: 23rd July 2021

Excellent understanding and very helpfu

Helped me with my debt when I left my husband and did not know where to turn Reviewed on: 23rd July 2021

Taking the worry of debt off my shoulders

11 years ago I was in a terrible state. Despair! Credit cards throwing money at me. Cheques to spend money. I wanted to support my business at a difficult time. I had a perfect credit score so the cc companies were only happy for me to borrow more. Ever the optimist, I thought things would get better. I was stupidly irresponsible with my head in the sand and the debt spiral began. Frightening! Embarrassing! Thank goodness for Stepchange, and its precursor CCCS. They have been with me all the way through my Debt ManagementPlan (DMP). The end is near. Thank goodness for Stepchange. As soon as I started my DMP, the worry lifted. I was in a managed process.from the start. It really was like a ton weight lifted off my shoulders. Please, if you are in despair with debt, get the helping hand of Stepchange. I'm sure it will be a life changer for you. Reviewed on: 23rd July 2021

In good hands

I am able to pay off my debt at an easier pace. Customer service is brilliant. No judgement. I am not as depressed because I have support with my debt. Reviewed on: 23rd July 2021

Changed my life

From start to finish they’ve all been part of changing my life for the better. I’m so grateful to step change as their positive impact regarding reducing my debts is hard to quantify. All I can say is thank you. Reviewed on: 23rd July 2021

Stepchange has changed our lives

I can’t tell you how much we appreciate Stepchange. They are helpful, reassuring, professional, friendly and the stresses and pressures we found ourselves in have reduced so much we can carry on in a more normal life confident that Stepchange have our backs. Reviewed on: 23rd July 2021

excellent

l lost my husband last year and I needed to sort out my debts, so helpful I would recommended you to anyone who have debts, highly recommended Reviewed on: 23rd July 2021

Saved my life ... literally

I was going to commit suicide and then StepChange stepped in!!! Reviewed on: 23rd July 2021

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