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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13770 reviews)

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4.95

Based on 13,770 reviews, last reviewed 28th May 2025

250300% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A godsend in the toughest times I got in touch with stepchange after trying to take my own life. They made everything understandable and easy to digest - since then I’ve managed t pa... Read more Reviewed on: 28th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13770)

Review of the StepChange, Debt Management:

Helpful Humans

I’m 4 years into my arrangement with 2 years (or hopefully less!) to go. Everyone I have dealt with at Step Change during this time has been helpful, knowledgeable and supportive. Some of the people I’ve spoken to have been in my position and their empathy is invaluable. I’m in this position due partly to circumstances beyond my control but I’ve never felt judged and I appreciate their own going support more than I can fully articulate. Reviewed on: 8th July 2020

A godsend in the toughest times

I got in touch with stepchange after trying to take my own life. They made everything understandable and easy to digest - since then I’ve managed t pay back circa 30k in just over two years. Reviewed on: 28th May 2025

Listened to my problem and had a sound professional...

Listened to my problem and had a sound professional advice. Reviewed on: 27th May 2025

Caring and understanding

Every thing was very professionally conducted and with compassion when I was in a very difficult situation. Reviewed on: 27th May 2025

I am very happy with my experience with stepchange

I am very happy with my experience with stepchange, my life has gone from stressful and not worth living to feeling manageable and feeling supported to keep on going. I am grateful for their support. They gave me all of the options I would be eligible for and let me choose the one that I thought would be best for me. They were understanding when I contacted customer support with nay queries or concerns. They have been helpful with keeping in touch to update me on where I am at and have been supportive with reviews. Reviewed on: 27th May 2025

It was professional and relatively easy to sort my f...

It was professional and relatively easy to sort my finances out. Reviewed on: 27th May 2025

DPM support

They helped me setting up my DMP and dealt with my creditors. I felt supported all the way as I always thought there were no options for me. Reviewed on: 27th May 2025

Made a very stressful & upsetting period more manage...

Made a very stressful & upsetting period more manageable & was very understanding Reviewed on: 27th May 2025

Excellent Charity

I feel as if I have my life back with Stepchanges help and can see the light at the end of the tunnel. Reviewed on: 27th May 2025

You are not judged and nothing is too much trouble w...

You are not judged and nothing is too much trouble when you need to speak to them. Reviewed on: 27th May 2025

Back on track

Becoming a widow brought unexpected everything including debt! Stepchange helped me to stop the overwhelming stress and worry. They spoke to the credit card companies for me and arranged one easy affordable payment per month. I now feel i can start to rebuild my life which will take time but i am certainly heading in the right direction thanks to Stepchange Reviewed on: 27th May 2025

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